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About AAA Club Alliance (ACA)
AAA Club Alliance is a nationally recognized leader in member‑focused insurance, travel, and roadside assistance services. With a heritage that spans more than 100 years, AAA has built a reputation for delivering reliable, high‑quality protection to millions of households across the United States. Our mission is to empower members to live confidently, knowing they have the support of a trusted brand behind them. As a wholly owned subsidiary of the AAA network, ACA combines the strength of a large, established organization with the agility of a modern, technology‑driven insurance operation.
Why This Opportunity Stands Out
We are looking for dynamic, self‑motivated professionals to join our Remote Insurance Call Center as Sales Agents. This is more than a job—it’s a pathway to a rewarding career that blends meaningful customer interactions, robust financial incentives, and ongoing professional development. In addition to a competitive base wage, you’ll receive a $3,000 new‑agent bonus that recognizes your commitment to joining our growing team. Our remote setup allows you to work from the comfort of your home while staying fully connected to AAA’s extensive resources, technology platforms, and collaborative culture.
Position Overview
As a Remote Insurance Call Center Sales Agent, you will act as the primary point of contact for prospective and existing members seeking insurance solutions. Your role involves understanding each customer’s unique needs, presenting tailored insurance products, and guiding them through the application and enrollment process. You will be responsible for generating new business, maintaining compliance with licensing and agency standards, and building long‑term relationships that contribute to the overall success of the agency.
Core Responsibilities
- Prospect Outreach: Initiate outbound calls, follow up on leads generated by our corporate marketing initiatives, and schedule appointments with prospective clients.
- Needs Assessment: Conduct thorough discovery conversations to identify personal lines, property & casualty, and life insurance requirements.
- Product Matching: Recommend appropriate insurance policies from our diversified carrier portfolio, emphasizing value, coverage limits, and affordability.
- Policy Placement: Accurately complete application forms, submit required documentation, and ensure timely issuance of policies.
- Compliance Management: Maintain active Property & Casualty (P&C) licensure, fulfill continuing education requirements, and adhere to all agency and carrier regulations.
- Relationship Building: Cultivate strong relationships with both clients and carrier representatives; serve as the liaison to resolve any issues that arise.
- Referral Generation: Leverage satisfied customers and community networks to generate additional leads and referrals.
- Performance Tracking: Meet or exceed individual sales targets, track key performance metrics, and contribute to team goals.
- Continuous Learning: Participate in ongoing training through the Insurance Learning Academy and stay current on product updates and industry trends.
Essential Qualifications
- Active Property & Casualty (P&C) insurance license in the state of residence (required).
- Minimum of two (2) years of professional sales experience within an insurance environment, demonstrating a proven record of meeting or surpassing quota.
- Exceptional communication skills with the ability to articulate complex insurance concepts in a clear, customer‑friendly manner.
- Strong interpersonal abilities and a collaborative mindset that fosters teamwork and community engagement.
- Demonstrated self‑discipline and time‑management skills essential for a remote work setting.
- Proficiency with standard office technology, including Windows/Mac operating systems, Microsoft Office Suite, and internet‑based CRM platforms (experience with Applied/Epic is a plus).
- Willingness to work the core schedule of 9:30 a.m. – 5:45 p.m. EST, with one late‑night shift per week (up to 8:00 p.m.) and occasional rotating weekend coverage.
Preferred Qualifications & Additional Skills
- Prior experience selling a full suite of personal lines and life insurance products.
- Familiarity with lead‑generation tools and inbound call handling software.
- Ability to quickly learn and navigate agency management systems and underwriting portals.
- Track record of professional development, such as completed sales certifications or industry seminars.
- Comfortable using video conferencing tools for virtual meetings with clients and internal teams.
Compensation & Incentive Structure
We offer a transparent, performance‑driven pay model designed to reward your hard work and results:
- Base Hourly Rate: $19.00 – $23.00 per hour, calibrated to experience and skill set.
- Commission Plan: Monthly/quarterly tiered commissions linked directly to the volume and profitability of policies written.
- New Agent Bonus: A one‑time $3,000 signing bonus paid after successful completion of the initial training period and achievement of first‑month production goals.
- Performance Rewards: High‑producing agents may qualify for paid trips, additional cash incentives, and recognition awards.
Benefits & Perks
ACA’s total rewards package supports your health, financial security, and work‑life balance:
- Paid Time Off (PTO): Approximately four (4) weeks of accrued PTO in the first year, increasing with tenure.
- Paid Holidays: Eight (8) company‑observed holidays each year.
- Retirement Savings: 401(k) plan with an employer match up to 7% of eligible compensation.
- Health Coverage: Medical, dental, vision, and prescription drug plans with employer contributions.
- AAA Membership: Complimentary AAA membership providing exclusive discounts on travel, automotive services, and more.
- Life Insurance: Free basic life insurance coverage for all eligible employees.
- Technology Stipend: Company‑provided computer equipment and a monthly stipend to cover home‑office internet costs.
- Continuous Education: Access to tuition reimbursement for industry‑related courses and certifications.
Career Development & Training
From day one, you will be immersed in a structured onboarding experience known as the Insurance Learning Academy. This two‑week, paid training program equips you with:
- Comprehensive product knowledge across personal lines, property & casualty, and life insurance.
- Mastery of ACA’s Agency Management System and lead‑generation platforms.
- Effective sales techniques, objection handling, and consultative selling strategies.
- Coaching sessions with seasoned sales managers, offering real‑time feedback and mentorship.
- Ongoing professional development opportunities, including webinars, industry conferences, and internal certification pathways.
Long‑term career trajectories may lead to senior sales roles, team leadership positions, or specialized underwriting and compliance functions—all supported by ACA’s commitment to internal promotion.
Culture & Work Environment
Although you will be working remotely, you will never feel isolated. ACA fosters a vibrant, inclusive community through:
- Weekly virtual huddles that celebrate wins, share best practices, and reinforce team cohesion.
- Monthly virtual social events, including game nights, wellness challenges, and charitable fundraising activities.
- A transparent leadership team that maintains an open‑door policy via video calls, Slack channels, and regular Q&A sessions.
- Recognition programs that highlight top performers, innovative ideas, and exceptional customer service.
- Commitment to work‑life balance, with flexible scheduling options and resources to support mental health and wellbeing.
Diversity, Equity, & Inclusion (DEI) Commitment
ACA proudly embraces diversity and strives to create an environment where every employee feels valued and heard. Our DEI initiatives include:
- Proactive recruitment strategies aimed at under‑represented groups in the insurance industry.
- Employee resource groups (ERGs) that provide networking, mentorship, and advocacy opportunities.
- Regular training on unconscious bias, cultural competency, and inclusive communication.
- Policies that ensure equitable pay, promotion pathways, and a safe workplace free from discrimination.
- Support for veterans, individuals with disabilities, and members of the LGBTQ+ community.
Application Process
We have streamlined our application workflow to make it quick and transparent:
- Submit Your Resume: Click the “” button below and upload a current resume highlighting your insurance licensing and sales achievements.
- Initial Screening: Our recruitment team will review your qualifications and contact you for a brief phone interview.
- Virtual Assessment: Successful candidates will complete a short competency‑based assessment focused on sales scenarios and compliance knowledge.
- Final Interview: Participate in a video interview with a hiring manager and a senior sales leader.
- Offer & Onboarding: Receive a formal offer, sign your employment agreement, and begin the Insurance Learning Academy training.
Ready to Join a Winning Team?
If you are a motivated, customer‑centric sales professional looking for a rewarding remote career with a reputable brand, we want to hear from you. At AAA Club Alliance, you will have the tools, support, and incentives needed to thrive in a competitive insurance marketplace while enjoying the flexibility of a work‑from‑home environment.
Take the next step toward a fulfilling career today—apply now and start your journey with AAA Club Alliance!
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