Transforming Patient Experience in the Pharmaceutical Industry
At Workwarp, a leading player in the pharmaceutical industry, we are dedicated to redefining the customer experience for cancer patients and their caregivers undergoing CAR-T therapy. As a key member of our Customer Service team, you will play a vital role in providing exceptional support and ensuring that patients/caregivers receive the care they need throughout their treatment journey.
About Our Company Culture
Workwarp is committed to fostering a culture of empathy, compassion, and inclusivity. We believe that every individual deserves a personalized and supportive experience, and we strive to deliver this through our innovative approach to patient care. As a Patient Support Reimbursement Specialist, you will be an integral part of this mission, working closely with internal and external partners to ensure seamless reimbursement processes and exceptional patient outcomes.
Job Highlights
- Company: Workwarp
- Compensation: A competitive salary and comprehensive benefits package
- Start Date: Immediate openings available
- Location: Remote, with occasional on-site visits (1-4 times per year) to our Horsham, PA office
- Position: Patient Support Reimbursement Specialist
Key Responsibilities
As a Patient Support Reimbursement Specialist, you will be responsible for:
- Performing day-to-day expense reimbursement reconciliation activities, including reviewing receipts, maintaining reimbursement reconciliation worksheets, tracking and analyzing expense limits, and processing expenses in Concur.
- Setting up and managing patient and caregiver profiles in the expense processing system.
- Reviewing expenses and identifying those without receipts for the Patient Support Specialist team.
- Collaborating with the Patient Support Specialist team to analyze and approve expenses, maintain reimbursement reconciliation files, and document approval of reimbursements in tracking systems.
- Proactively working with the Patient Support Specialist team to create an exceptional patient experience, monitor performance, and identify operational and service offering improvements.
- Utilizing strong communication, critical thinking, and organizational skills to multi-task and work across multiple technology platforms.
Essential Qualifications
To be successful in this role, you will need:
- An Associate degree (Bachelor's degree preferred) in a relevant field.
- A minimum of 3 years of relevant experience, preferably in a pharmaceutical or medical call center environment.
- Excellent oral and written communication skills, with the ability to demonstrate patient empathy and support.
- The ability to learn and work within IT platforms to document patient cases.
- Strong problem-solving skills, with the ability to work through ambiguous situations and ensure a positive customer experience.
- Demonstrated computer skills, with the ability to maintain records in accordance with program design and compliance standards.
- A willingness to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Bilingual capabilities.
- Previous experience working in a fast-paced, dynamic environment.
- A strong understanding of the pharmaceutical industry and CAR-T therapy.
Skills and Competencies
To excel in this role, you will need:
- Strong communication and interpersonal skills.
- The ability to work collaboratively in a team environment.
- Excellent problem-solving and analytical skills.
- A customer-centric approach, with a focus on delivering exceptional patient experiences.
- The ability to adapt to changing priorities and workflows.
- A strong work ethic, with a willingness to take ownership and be proactive.
Career Growth Opportunities
At Workwarp, we are committed to supporting the growth and development of our employees. As a Patient Support Reimbursement Specialist, you will have opportunities to:
- Develop your skills and expertise in patient support and reimbursement.
- Take on additional responsibilities and contribute to the growth and success of our Customer Service team.
- Participate in training and development programs to enhance your knowledge and career prospects.
Work Environment and Company Culture
As a remote worker, you will enjoy the flexibility and autonomy of working from home, while still being an integral part of our team. We foster a culture of collaboration, innovation, and inclusivity, and we are committed to supporting the well-being and success of our employees.
Compensation and Benefits
We offer a competitive salary and comprehensive benefits package, including:
- A competitive salary.
- Comprehensive benefits, including health, dental, and vision insurance.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
About Kelly Services
Kelly Services is a global leader in workforce solutions, dedicated to providing innovative and effective staffing solutions to businesses around the world. As an Equal Employment Opportunity and Affirmative Action employer, we welcome, value, and embrace diversity at all levels, and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.
Don't Hesitate, Apply!
If you are a motivated and compassionate individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and join our team at Workwarp!
Apply Now