Join a Reputable Healthcare Company and Start a Rewarding Career as a Remote Patient Coordinator
Are you looking for a flexible and fulfilling career opportunity in the healthcare industry? Do you have excellent communication skills and a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join AccessNurse, a TeamHealth company, as a Remote Patient Coordinator. In this non-clinical role, you will be the first point of contact for patients seeking medical assistance and support, providing compassion, empathy, and accurate documentation.
About AccessNurse and the Role
AccessNurse is a leading healthcare company that is making a difference in the lives of patients and healthcare professionals alike. As a Remote Patient Coordinator, you will play a vital role in our organization, serving as the initial point of contact for patients who require medical assistance and support. You will be responsible for building trust with patients, accurately documenting their needs, and providing customized scripting to ensure a positive experience.
Key Responsibilities
- Serve as the first point of contact for patients seeking medical assistance and support
- Provide compassion, empathy, and accurate documentation to ensure a positive patient experience
- Utilize customized scripting to effectively communicate with patients and address their needs
- Accurately document patient information and ensure data integrity
- Escalate situations as necessary and defuse conversations to resolve issues
- Handle confidential information and maintain HIPAA compliance
- Work in a fast-paced, dynamic environment and multitask while speaking with patients
Essential Qualifications
- High School Diploma or GED required; Associate's Degree preferred
- 1+ years of customer service experience required
- Excellent organizational and computer skills, with the ability to multitask while speaking with patients
- Excellent listening and comprehension skills to determine key information from patients
- Professional, courteous telephone voice and demeanor
- Dependable, reliable, and trustworthy, with the ability to handle confidential information
- Ability to type a minimum of 25 wpm and possess excellent computer skills
Preferred Qualifications
- 1-2 years of healthcare experience desired
- Inbound call center experience preferred
- Call Center, Medical Office/Clinic, front desk, or first point of contact experience in a customer service environment preferred
- Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
- HIPAA experience is a plus
Skills and Competencies Required for Success
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and conflict resolution skills
- Ability to maintain HIPAA compliance and handle confidential information
- Proficient in using computer software and technology
- Flexibility with scheduling and ability to work varied shifts, including afternoons, evenings, and weekends
Career Growth Opportunities and Learning Benefits
At AccessNurse, we are committed to providing our employees with opportunities for career growth and development. As a Remote Patient Coordinator, you will have the chance to develop your skills and expertise in a dynamic and supportive environment. You will receive comprehensive training and ongoing feedback to ensure your success in the role.
Work Environment and Company Culture
As a remote employee, you will work from the comfort of your own home, with company-provided equipment and resources to support your success. Our company culture is built on a foundation of compassion, empathy, and respect, and we strive to create a positive and inclusive work environment for all employees.
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a base pay of $17.00 per hour. Additional incentives and shift differentials are available, including:
- An additional $1 per hour for working between 3pm-7am eastern time, Monday through Thursday
- An additional $3 per hour for working weekend shifts, starting at 3p eastern on Friday and ending 7am eastern on Monday
- An additional $1 per hour for Spanish-speaking staff (testing required)
We also offer a range of benefits, including:
- Benefits eligibility for full-time staff, including medical, dental, vision, and life insurance
- 401(k) plan program with discretionary matching funds available
- Perks at Work, including discounts on car rentals, electronics, apparel, and more
- Employee LiveWell program for health and well-being, and Employee Assistance Program
- $500 Employee Referral Bonus with no cap
Remote Workstation Requirements
To work as a Remote Patient Coordinator, you will need to meet certain technical requirements, including:
- A reliable high-speed internet connection, with a minimum bandwidth speed of 23 megabits download and 10 megabits upload
- A hardwired internet connection from your modem or Ethernet jack to your work computer (WiFi is not acceptable)
- A reliable telephone line, with a land-line phone or voice-over line provided by the same company as your internet
- A dedicated workstation with enough space for company-provided equipment, including two 27" computer monitors, a computer, keyboard, mouse, and dial pad/phone
- A HIPAA-compliant workspace that protects PHI and prevents disruptions during work hours
Physical and Environmental Demands
The Remote Patient Coordinator role requires:
- Job performed in a well-lit, modern office setting
- Occasional lifting (20 pounds or less)
- Visual and auditory acuity
- Manual and finger dexterity
- Occasional stress
- Occasional pushing, pulling, carrying, lifting, bending, and reaching
- Frequent work on a PC/computer and prolonged telephone work
- Prolonged sitting
Conclusion
If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for the Remote Patient Coordinator role at AccessNurse. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development. Join our team and start a rewarding career in the healthcare industry today!
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