Director of Client Services - Remote Opportunity in Benefits Technology and Services

Join Businessolver, a Pioneer in Benefits Technology and Services, as a Director of Client Services

Businessolver, formerly known as Workwarp, is a leading provider of market-changing benefits technology and services that has been making a difference since 1998. With a strong foundation in responsiveness to client needs, the company has built a reputation for delivering client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools.

About Businessolver and the Role

At Businessolver, you'll have the opportunity to grow professionally through the company's unique culture, which is built around a common language: Respond Readily, Trust through transparency, Assume positive intent, Be real, Live a growth attitude, and Embrace the reverse golden rule. As a Director of Client Services, you will be a key driver of execution, responsible for delivering a consistent, high-quality client experience. You'll be the face of the company to clients, ensuring their needs are met, and their expectations are exceeded.

Key Responsibilities

• Partner with Project Management and Production Planning teams to review capacity, team deliverables, and performance on a daily basis.
• Provide direction on documentation of work requests and participate in discussions to define and assign work to appropriate resources.
• Review and analyze performance on client health scorecards weekly, identifying risk areas and working with team members to address them.
• Act as a client escalation point for service delivery concerns, providing oversight and driving delivery of key initiatives.
• Provide operational performance reports to client leadership teams, highlighting successes, risks, and needs.
• Conduct regular strategy meetings with the Customer Success team to review client activity, needs, and performance.
• Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables.
• Manage team members through regular 1:1 meetings, reviewing work, processes, and other team member needs.
• Conduct new team member training and support overall learning paths for all team members.
• Ensure the team is executing against Annual Enrollment related activities and proactively engage with clients and internal teams as needed.
• Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations.
• Stay up-to-date with product releases, updates, and system functionality through ongoing educational opportunities.

What You Need to Succeed

Essential Qualifications

• 8+ years of progressive experience working with brokers, carriers, and clients in the Benefit Administration arena.
• Bachelor's Degree in Management, Communication, or a similar field.
• Strong relationship management and project management expertise.
• Excellent communication skills, both verbal and written.
• Ability to engage and motivate multiple stakeholders across the organization.
• Resourceful and creative problem-solving skills.
• Tech-savvy with a comfort level in learning new technology.

Preferred Qualifications

• Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care.
• A highly motivated, confident, and energetic individual with a positive attitude.
• A passion for continuous learning and staying up-to-date with the latest technology and industry trends.

What We Offer

A competitive salary ranging from $80K to $135K per year, depending on your education, experience, knowledge, skills, and abilities. You'll also be eligible to participate in our annual bonus plan.

Career Growth and Learning Benefits

At Businessolver, you'll have opportunities for individual development and growth. You'll be part of a team that values continuous learning and professional development. As a Director of Client Services, you'll have the chance to develop your skills in leadership, project management, and client relationship management.

Work Environment and Company Culture

Businessolver is a remote-friendly company that values flexibility and work-life balance. As a Director of Client Services, you'll have the opportunity to work from anywhere in the United States. Our company culture is built around a set of core values that prioritize responsiveness, transparency, and positivity.

Why Join Businessolver?

If you're looking for a challenging and rewarding role in a dynamic and growing company, we want to hear from you. Businessolver is committed to maintaining an environment that protects client data and adheres to leading-class security practices. We're an Affirmative Action and Equal Opportunity Employer, proud to offer equal employment opportunities to everyone regardless of their background.

Ready to Take the Next Step?

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Director of Client Services at Businessolver, you'll have the chance to make a real difference in the lives of our clients and their employees. Apply now and join our team!

Businessolver is committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates with diverse backgrounds and experiences.

By joining Businessolver, you'll become part of a team that is passionate about delivering exceptional client experiences and making a positive impact in the benefits technology and services industry.

Apply Now