Unlock Your Potential as a Customer Success Manager at RELX
Join the LexisNexis Risk Solutions team, a leading provider of risk assessment solutions, as a Customer Success Manager, Business Services (Remote) in Alpharetta, GA. As a key member of our Northwest National sales team, you will play a vital role in driving the utilization of our products across various platforms, creating positive business outcomes, and fostering long-term customer relationships.
About LexisNexis Risk Solutions and the Business Services Vertical
LexisNexis Risk Solutions is the go-to partner for businesses seeking to mitigate risk and drive growth. Our Business Services vertical offers a comprehensive suite of solutions designed to help organizations of all sizes optimize revenue growth, streamline operations, and enhance customer experience. Our cutting-edge products address complex risk challenges in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.
By joining our team, you will become part of a dynamic organization that is shaping the future of risk management. Our solutions have a direct impact on our customers' ability to navigate complex risk landscapes, and we take pride in delivering innovative products that meet their evolving needs.
About the Northwest National Sales Team
Our Northwest National sales team is dedicated to partnering with organizations to address and solve complex risk problems. As a Customer Success Manager, you will be an integral part of this team, working closely with clients to drive product adoption, identify new sales opportunities, and ensure customer satisfaction.
Key Responsibilities
- Client Engagement and Success: Engage with clients post-implementation to address product performance inquiries, ensure ROI has been met, and identify opportunities for growth.
- Sales Opportunity Identification: Optimize every client contact to assess additional client needs and uncover new sales opportunities, driving revenue growth and customer expansion.
- Client Communication and Correspondence: Prepare client correspondence per established communication plans, communicating regularly with clients both proactively and on demand.
- Issue Resolution and Escalation: Resolve service delivery or quality problem issues raised by clients, working closely with internal teams to respond to these issues and escalating roadblocks through management teams as needed.
- Collaboration and Product Knowledge: Collaborate with the product team to further develop knowledge on particular solutions, enhancing the client's experience with LexisNexis Risk Solutions.
- Continuous Improvement: Identify changes in performance, complete and document analysis, and drive enhancements to production, ensuring continuous improvement and customer satisfaction.
Qualifications and Skills
Essential Qualifications
- 3+ years of customer success or sales experience, preferably in a risk management or financial services context.
- Bachelor's degree in Business or a related field, or equivalent experience.
- Experience working with customers in a variety of industries, such as financial services, fintech, and credit.
- Strong consultative skills, with the ability to collaborate and explore options with customers.
- Excellent organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Preferred Qualifications
- Experience with risk management or financial services products, preferably in a customer-facing role.
- Strong understanding of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.
- Proven track record of driving customer success and revenue growth in a sales or customer success role.
Skills and Competencies
- Excellent communication skills, both written and verbal.
- Ability to work in a team environment, soliciting input and feedback from colleagues and stakeholders.
- Strong analytical and problem-solving skills, with the ability to analyze complex data and drive business outcomes.
- Adaptability and flexibility, with the ability to navigate changing priorities and customer needs.
Career Growth Opportunities and Learning Benefits
As a Customer Success Manager at LexisNexis Risk Solutions, you will have access to a range of career growth opportunities and learning benefits. Our organization is committed to developing and retaining top talent, and we offer:
- Professional development opportunities, including training and certification programs.
- Career advancement opportunities, with a clear path for progression within the organization.
- Collaborative and dynamic work environment, with a team of experienced professionals.
Work Environment and Company Culture
At LexisNexis Risk Solutions, we pride ourselves on our inclusive and diverse culture. Our organization is committed to fostering a work environment that is welcoming and inclusive, with:
- 30 diversity employee networks globally, promoting diversity and inclusion.
- Inclusive leadership and equitable processes, ensuring that every employee has the opportunity to succeed.
- A culture that values and celebrates individual differences, promoting a sense of belonging and community.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a range of benefits and perks designed to support your well-being and career goals. While specific details may vary, our benefits typically include:
- Comprehensive health and wellness benefits.
- Retirement savings plans and other financial benefits.
- Paid time off and holidays, allowing you to recharge and pursue your interests.
- Opportunities for professional development and growth.
Join Our Team and Make a Difference
If you are a motivated and customer-focused professional looking to drive business growth through risk solutions expertise, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at LexisNexis Risk Solutions, you will play a critical role in shaping the future of risk management and driving customer success.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of diverse backgrounds and underrepresented groups, and we are committed to providing a fair and accessible hiring process.
If you are ready to unlock your potential and join a dynamic team of professionals, please submit your application today.
Apply Now