Transforming Healthcare through Technology and Care
At Walgreens Boots Alliance, we're on a mission to create more joyful lives through better health. As a leading integrated healthcare, pharmacy, and retail organization with a rich 170-year history, we're committed to making a positive impact on the communities we serve. With nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, we're proud to be a trusted neighborhood health destination for nearly 10 million customers each day. Our pharmacists and healthcare professionals play a vital role in driving equitable access to care, especially for the nation's medically underserved populations.
Job Summary
We're seeking a skilled and compassionate Front-End Pharmacy Technician to join our team at Workwarp, a part of the Walgreens Boots Alliance family. This remote role is open to residents of Michigan, offering the flexibility to work from home while being part of a dynamic team that's changing the face of healthcare. As a Front-End Pharmacy Technician, you'll be responsible for a range of critical tasks that ensure our patients receive the best possible care and service.
Key Responsibilities
- Enter new prescriptions for patients into our data processing system, ensuring accuracy and efficiency.
- Process exceptions and resolve issues in a timely and professional manner.
- Communicate effectively with physician offices and patients to clarify information, resolve issues, or provide updates.
- Assist in back-end efforts such as picking, packing, and manifesting as needed, demonstrating flexibility and a willingness to support the team.
- Provide pharmacist call back and/or patient quality assurance support, ensuring high-quality patient care.
- Load insurance plan and coordination of benefits information into our system for new patients and referrals.
- Participate in the review and audit of test claims for new patients and referrals.
- Handle the processing of reorders and manage email distribution as required.
- Perform image indexing and AE report filing, maintaining accurate and organized records.
- Offer primary support and expertise for specialized programs such as ETT or Pharma, leveraging your knowledge and skills.
- Take on other registered and/or licensed responsibilities as needed, demonstrating your capability and commitment to excellence.
Essential Qualifications
To succeed in this role, you'll need:
- A high school diploma from an accredited school or equivalent GED.
- An active pharmacy technician license or certification as required by the Michigan Board of Pharmacy.
- At least 1 year of work experience in healthcare, specialty pharmacy, PBM, or call center settings.
- A proven track record of providing excellent customer service to internal and external customers, meeting quality standards, and evaluating customer satisfaction.
- Basic knowledge of and skills using MS Windows, MS Office Suite, and/or similar operating/software programs.
Preferred Qualifications
While not mandatory, the following skills and qualities will give you a competitive edge:
- Excellent verbal and written communication and interpersonal skills, with the ability to communicate diplomatically and confidentially.
- A strong ability to work independently in a remote setting, with minimal supervision.
What We Offer
As a Front-End Pharmacy Technician at Workwarp and Walgreens Boots Alliance, you can expect:
- A competitive hourly rate between $16.50 to $22.00, depending on your experience, seniority, and geographic location.
- A comprehensive benefits package, including opportunities for growth and development. To learn more about our benefits, visit jobs.walgreens.com/benefits.
- The flexibility to work from home, with the autonomy to manage your workload and work environment.
- Opportunities for career advancement and professional growth within a dynamic and expanding organization.
- A culture that values diversity, equity, and inclusion, and is committed to making a positive impact on the communities we serve.
Why Join Us?
At Workwarp and Walgreens Boots Alliance, we're not just looking for employees – we're looking for individuals who share our passion for delivering exceptional healthcare and customer service. As a Front-End Pharmacy Technician, you'll be part of a team that's dedicated to making a difference in the lives of our patients and customers. You'll have the opportunity to grow and develop your skills, work in a flexible and autonomous environment, and be part of a company that's committed to creating a more joyful life through better health.
Ready to Take the Next Step?
If you're a motivated and compassionate professional looking for a new challenge, we want to hear from you. Apply now to join our team as a Remote Front-End Pharmacy Technician and discover a rewarding career that makes a real difference.
Don't miss this opportunity to be part of a team that's changing the face of healthcare. Apply today and take the first step towards a fulfilling and challenging career with Workwarp and Walgreens Boots Alliance.
Apply Now