HRBoost Technical Support Specialist - ECM & Content Management Solutions Expert in Gurnee, IL

Join HRBoost and REQUORDIT, a Dynamic Team Revolutionizing Content Management and Process Automation!

Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Do you thrive in a collaborative environment and are eager to grow with a forward-thinking organization? Look no further! REQUORDIT, a company with over two decades of experience in providing cutting-edge Enterprise Content Management (ECM) and Optical Character Recognition (OCR) solutions, is seeking a skilled Technical Support Specialist to join its talented team at HRBoost in Gurnee, IL.

About Us

REQUORDIT has been at the forefront of content management and process automation, leveraging the latest technologies such as RPA to simplify complex business processes. Our extensive portfolio includes on-premises and cloud-based solutions, services, and technologies designed to meet the diverse needs of our clients. With a strong focus on innovation and customer satisfaction, we have established ourselves as a trusted partner in the industry. Our company culture is built on the principles of teamwork, continuous learning, and professional growth, making us an ideal workplace for ambitious and motivated individuals.

Job Summary

As a Technical Support Specialist at HRBoost, you will be an integral part of our Client Service Team, providing top-notch technical support to our clients. Your primary responsibility will be to troubleshoot technical issues, identify solutions, and ensure seamless integration of our solutions with various business applications such as ERP and CRM systems. This is a unique opportunity to develop your technical skills, expand your knowledge of ECM and content management technologies, and contribute to the success of our clients.

Key Responsibilities

• Provide technical support to clients via phone, email, or other channels, resolving issues in a timely and professional manner.
• Troubleshoot technical problems related to our ECM and content management solutions, identifying root causes and implementing effective solutions.
• Collaborate with internal teams, including development and implementation teams, to resolve complex technical issues and improve our solutions.
• Stay up-to-date with the latest technologies and trends in ECM, OCR, and RPA through continuing education, certification, and self-study.
• Assist in the development of technical documentation and knowledge base articles to enhance client understanding and support.
• Participate in training and knowledge-sharing sessions to enhance your skills and knowledge, ensuring you remain proficient in our solutions and technologies.

Essential and Preferred Qualifications

Essential Qualifications

• Proven experience in troubleshooting technical problems and providing effective solutions.
• Familiarity with Microsoft Ecosystems, including Windows, Server, and Office.
• Excellent teamwork and collaboration skills, with the ability to work effectively in a team environment.

Preferred Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Experience in software technical support or call center environments.
• Knowledge of ECM or Content Management Software, with OnBase experience being a significant plus.
• Familiarity with .NET Framework, including C# and ASP.NET.
• Experience with Microsoft Visual Studios, Microsoft SQL Server, and IIS.

Skills and Competencies

To succeed in this role, you will need:

• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams effectively.
• A customer-centric approach, with a focus on delivering exceptional service and support.
• The ability to adapt to new technologies and workflows, with a commitment to ongoing learning and professional development.

Career Growth and Learning Opportunities

At REQUORDIT and HRBoost, we are committed to the growth and development of our team members. As a Technical Support Specialist, you will have access to ongoing training and education, enabling you to expand your technical skills and knowledge. Our Internal Career Promotion Program provides opportunities for career advancement, and our Tech Bonus Program rewards innovation and excellence. Whether you're looking to develop your technical expertise or move into leadership roles, we offer a supportive environment that fosters professional growth.

Work Environment and Company Culture

We offer a flexible work arrangement that includes remote work options, with the ability to work from our Gurnee office. Our company culture is built on teamwork, innovation, and a commitment to delivering exceptional customer service. We value diversity and inclusion, and we're proud to offer a work environment that is supportive, collaborative, and fun.

Compensation and Benefits

We offer a competitive compensation package that includes:

• A total compensation range of $48,000 - $55,000 per year.
• 100% company-paid Employee Group Medical Benefit, Life Insurance, and AD&D.
• 100% company-paid Short-Term and Long-Term Disability Insurance.
• A 401(k) Plan with company match.
• 11 paid company holidays and 10 paid vacation days.
• A Tech Bonus Program that rewards innovation and excellence.
• An Internal Career Promotion Program that supports career advancement.

Join Our Team!

If you're a motivated and tech-savvy individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Technical Support Specialist at HRBoost, you will be part of a dynamic team that is shaping the future of content management and process automation. Apply now and take the first step towards a fulfilling career with REQUORDIT and HRBoost!

Apply Now