Join the Future of Ecommerce with Whatnot
Whatnot is revolutionizing the way people shop, buy, and sell online. As the largest livestream shopping platform in North America and Europe, we're bringing together community, shopping, and entertainment like never before. Our fast-paced and dynamic environment is perfect for forward-thinking problem solvers who are passionate about delivering exceptional customer experiences.
About Whatnot
We're a remote co-located team operating out of hubs within the US, UK, Ireland, Poland, and Germany. Our platform offers a wide range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. With a strong commitment to our values, we're dedicated to building a great company culture that encourages diversity, inclusion, and respect.
Job Opportunity: Customer Experience Agent - Overnight Shift (Remote)
We're looking for a customer-focused and proactive individual to join our Customer Experience team as a full-time remote Customer Experience Agent, working overnight shifts from 10pm to 7:00am PST. As a key member of our team, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving.
Key Responsibilities:
- Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving issues in a timely and high-quality manner.
- Become an expert in Whatnot's products, processes, and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research, and resolve open questions, seeking opportunities to eliminate repeat contacts and improve the overall customer experience.
- Resolve customer issues regarding payments, orders, shipments, and general questions, using customer-facing systems like Zendesk, Kustomer, or Intercom.
- Collaborate with the team to identify areas for process improvement and implement changes to enhance the customer experience.
Requirements and Qualifications:
To succeed in this role, you'll need:
- A strong customer service mentality with a passion for reaching the best possible outcome.
- 2+ years of support experience handling email and/or chat services.
- Availability to work overnight shifts from 10pm to 7:00am PST, including weekends.
- Understanding of ecommerce and marketplace operations.
- Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
- A proactive problem-solving and process-improving mindset.
- Knowledge of collectibles is a plus.
- A bachelor's degree or college experience is preferred.
- Previous start-up experience is a plus.
What We Offer:
At Whatnot, we're committed to providing our team members with a comprehensive benefits package, including:
- A competitive salary: $24.04/hour to $28.85/hour, depending on experience and qualifications.
- Flexible time-off policy and holiday pay for working company-wide holidays.
- Health insurance options, including medical, dental, and vision.
- Work-from-home support and home office setup allowance.
- Monthly allowance for cell phone and internet.
- Care benefits and monthly allowance for food and wellness.
- Annual allowance towards childcare.
- Lifetime benefit for family planning, such as adoption or fertility expenses.
- Retirement: 401k offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally.
- Monthly allowance to "dogfood" the app.
- Parental leave: 16 weeks of paid parental leave + one month gradual return to work.
Why Join Whatnot?
By joining our team, you'll have the opportunity to:
- Be part of a fast-paced and dynamic environment that's revolutionizing the ecommerce industry.
- Work with a talented and diverse team of professionals who share a passion for delivering exceptional customer experiences.
- Develop your skills and expertise in a supportive and growth-oriented environment.
- Enjoy a comprehensive benefits package and competitive salary.
- Make a real impact on the company's growth and success.
How to Apply:
If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Apply now to join our team as a full-time remote Customer Experience Agent.
We're an Equal Opportunity Employer:
Whatnot is proud to be an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
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