Join the American Express Global Business Travel Team as a Corporate Travel Counselor Dedicated Accounts
American Express Global Business Travel is a leading provider of business travel services, offering innovative solutions to help companies of all sizes manage their travel programs. With a global presence and a reputation for excellence, we are now seeking an experienced travel professional to join our team as a Corporate Travel Counselor Dedicated Accounts. This is a unique opportunity to work remotely and be part of a dynamic team that is passionate about delivering exceptional service and creating memorable experiences for our customers.
About American Express Global Business Travel
At American Express Global Business Travel, we are dedicated to helping companies navigate the complexities of business travel. With a focus on innovation, customer satisfaction, and employee engagement, we have established ourselves as a leader in the industry. Our team of highly skilled professionals is committed to providing exceptional service, and we are now looking for a talented Corporate Travel Counselor to join our ranks.
Role Snapshot:
- Company: American Express Global Business Travel
- Compensation: Competitive salary with opportunities for growth and development
- Location: Remote (full-time)
- Position: Corporate Travel Counselor Dedicated Accounts
- Start Date: Immediate openings available
Job Summary:
As a Corporate Travel Counselor Dedicated Accounts, you will be responsible for providing exceptional customer service, creating memorable experiences for our customers, and developing an in-depth understanding of the travel industry. If you are an experienced travel professional with a passion for delivering outstanding service, then this position is for you. We are looking for a highly skilled and motivated individual who can work independently in a remote environment and be part of a dynamic team.
Key Responsibilities:
- Customer Service: Provide excellent customer service and create memorable experiences for customers by responding to inquiries, providing travel advice and guidance, and resolving any travel-related issues.
- Travel Arrangements: Manage and coordinate travel arrangements for customers, including booking flights, hotels, and rental cars, and ensuring that all travel documents are in order.
- Industry Knowledge: Develop an in-depth understanding of the travel industry, including current pricing, fare rules, and industry regulations, and stay up-to-date on changes in the industry.
- Customer Relationships: Develop relationships with travel suppliers and negotiate favorable rates and terms to ensure that our customers receive the best possible service.
- Data Management: Maintain up-to-date records of customer travel data and customer preferences, and monitor customer travel trends to identify opportunities for improvement.
- Problem-Solving: Respond to customer inquiries and resolve any travel-related issues in a timely and professional manner.
- Communication: Communicate effectively with customers, travel suppliers, and internal stakeholders to ensure that all travel arrangements are executed smoothly.
Requirements and Qualifications:
Essential Qualifications:
- Experience: A minimum of two years of experience as a Corporate Travel Counselor, preferably in a dedicated account environment.
- Industry Knowledge: A deep knowledge of the travel industry, including current pricing, fare rules, and industry regulations.
- Customer Service: Excellent customer service skills and a dedication to meeting client needs.
- Communication: Strong interpersonal and communication skills, with the ability to work effectively with customers, travel suppliers, and internal stakeholders.
- Problem-Solving: Excellent problem-solving abilities, with the ability to respond to customer inquiries and resolve any travel-related issues.
Preferred Qualifications:
- Travel Industry Certifications: Industry certifications, such as ARC, IATA, or CLIA, are an asset.
- Language Skills: Fluency in multiple languages is an asset.
- Technology Skills: Proficiency in travel technology, including travel booking systems and customer relationship management software.
What We Offer:
Compensation and Benefits:
- Competitive Salary: A competitive salary with opportunities for growth and development.
- Benefits Package: A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Perks: Opportunities for professional development, including training and education programs.
Career Growth Opportunities:
- Professional Development: Opportunities for professional growth and development, including training and education programs.
- Career Advancement: Opportunities for career advancement within the company.
- Industry Recognition: Recognition within the industry for outstanding performance and contributions.
Work Environment and Company Culture:
Remote Work Environment:
- Flexible Work Arrangements: Flexible work arrangements, including remote work options.
- Autonomy: Autonomy to work independently and make decisions.
- Collaboration: Opportunities for collaboration with a dynamic team of professionals.
Company Culture:
- Diversity and Inclusion: A commitment to diversity and inclusion, with a focus on creating an inclusive environment for all employees.
- Employee Engagement: A focus on employee engagement, with opportunities for feedback and professional growth.
- Social Responsibility: A commitment to social responsibility, with a focus on sustainability and community involvement.
How to Apply:
If you are a motivated and experienced travel professional looking for a new challenge, then this position is for you. We welcome the opportunity to discuss your qualifications and how you can join our team. Please apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Conclusion:
American Express Global Business Travel is a leading provider of business travel services, offering innovative solutions to help companies of all sizes manage their travel programs. We are now seeking an experienced travel professional to join our team as a Corporate Travel Counselor Dedicated Accounts. If you are a motivated and experienced travel professional looking for a new challenge, then this position is for you. We offer a competitive salary, opportunities for growth and development, and a dynamic work environment. Apply now and let's discuss how you can become a vital part of our success story.
Apply Now