Customer Service Agent - Remote Clinical Trials Support - Indianapolis, Indiana - 2nd/3rd Shift - Competitive Salary and Comprehensive Benefits

Join the Unisys Team as a Customer Service Agent and Make a Difference in Clinical Trials Support

Are you a motivated and customer-focused professional looking for a challenging and rewarding role in a remote setting? Do you have a passion for helping others and resolving complex issues? Look no further! Unisys is seeking a highly skilled Customer Service Agent to join our team in Indianapolis, Indiana, and provide exceptional support to clients in the clinical trials industry. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance.

About Unisys and Our Culture

Unisys is a leading global technology company that provides innovative solutions to help clients achieve their business goals. We are proud to be an equal opportunity employer that values diversity, inclusion, and employee engagement. Our company culture is built on a foundation of respect, integrity, and teamwork, and we strive to create a work environment that is engaging, challenging, and rewarding for all employees.

Job Summary

As a Customer Service Agent, you will play a critical role in supporting clients in the clinical trials industry by providing technical assistance, troubleshooting, and resolving issues related to our software applications. You will work in a fast-paced, dynamic environment and collaborate with a team of professionals to deliver exceptional customer service. This is a full-time remote position that requires a strong and diverse skillset in relevant areas to drive success.

Key Responsibilities

• Provide technical support, troubleshooting, and resolution of end-user issues related to client software applications for clinical trials
• Document all call information according to QA and internal standard operating procedures
• Monitor team mailbox emails and document according to procedures
• Maintain confidentiality as appropriate at all times
• Adhere to departmental procedures for all emergencies
• Collaborate with team members to resolve complex issues and improve customer satisfaction
• Continuously update knowledge and skills to stay current with industry trends and software applications

Requirements and Qualifications

To be successful in this role, you should have:

• A college degree in a related field (preferred)
• At least one year of applicable experience in customer service, technical support, or a related field
• Strong computer experience with Microsoft Office products and familiarity with SharePoint
• Excellent written and verbal English communication skills on a professional level
• Strong phone skills and ability to communicate effectively with clients and team members
• Bilingual skills in Spanish, French, and/or Japanese are a plus, but not required
• Strong analytical and problem-solving skills, with the ability to apply critical thinking and analytical skills to resolve daily issues
• Ability to work remotely within a 50-mile radius of Indianapolis, Indiana, and travel to client sites for urgent situations

Work Schedule and Benefits

The hours for this position will be:

• SECOND OR THIRD SHIFT (5PM - 1AM OR 9PM - 5AM)
• FLEX WEEKENDS (10AM - 6PM or 6PM - 2AM)

Unisys offers an outstanding benefits package, featuring:

• Unlimited paid time off
• 401(k) match
• Comprehensive healthcare
• HSA matching
• Ongoing learning opportunities
• And more!

Training and Development

We are committed to supporting the growth and development of our employees. As a Customer Service Agent, you will receive:

• Hands-on, HYBRID training (3-days on-site, 2 days remote) for approximately the first 6 months
• Ongoing coaching and feedback to help you succeed in your role
• Opportunities for career growth and advancement within the company

Why Join Unisys?

At Unisys, we value our employees and strive to create a work environment that is engaging, challenging, and rewarding. Here are just a few reasons why you should consider joining our team:

• Competitive salary and comprehensive benefits package
• Opportunities for career growth and advancement
• Flexible work arrangements, including remote work options
• Collaborative and dynamic work environment
• Commitment to diversity, inclusion, and employee engagement

How to Apply

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to:

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Equal Opportunity Employer

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).

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