Join the CVS Health Team as a Specialty Pharmacy Technician - Data Entry Transplant in Atlanta, GA
CVS Health is seeking a highly skilled and compassionate Specialty Pharmacy Technician - Data Entry Transplant to join our CarePlus/Specialty Mail Order Pharmacy team in Atlanta, GA. As a critical member of our team, you will play a vital role in helping patients on the path to better health, and your work will directly impact the lives of others. If you are a motivated and customer-focused pharmacy professional looking for a challenging and rewarding role, we encourage you to apply.
About CVS Health
At CVS Health, we are committed to bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day.
Job Summary
As a Specialty Pharmacy Technician - Data Entry Transplant, you will be responsible for providing exceptional customer service and support to patients, prescribers, and other stakeholders. You will work in a high-production environment, multitasking between patient referrals while maintaining excellent customer service. Your primary responsibilities will include:
- Routing questionable prescriptions to pharmacists for completion
- Making outbound calls/faxing physicians for prescription clarification, substitutions, and formulary changes
- Providing exceptional customer service to patients, prescribers, and other stakeholders
- Maintaining accurate and up-to-date patient records and prescription information
- Working collaboratively with the pharmacy team to ensure seamless patient care
Key Responsibilities
Primary Responsibilities
- Data Entry and Prescription Processing: Accurately and efficiently enter patient information, prescription data, and other relevant information into our systems.
- Customer Service: Provide exceptional customer service to patients, prescribers, and other stakeholders via phone, email, and other communication channels.
- Prescription Clarification: Make outbound calls/fax physicians for prescription clarification, substitutions, and formulary changes.
- Patient Referrals: Manage patient referrals, ensuring that patients receive the necessary support and resources.
- Collaboration: Work collaboratively with the pharmacy team to ensure seamless patient care.
Additional Responsibilities
- Quality and Compliance: Ensure that all work is accurate, complete, and compliant with regulatory requirements and company policies.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance patient care and customer service.
- Training and Development: Participate in ongoing training and development activities to enhance knowledge, skills, and competencies.
Requirements and Qualifications
Essential Qualifications
- Education: Verifiable high school diploma, GED, or equivalent.
- Experience: 1+ year of experience as a Pharmacy Technician.
- Certification: Pharmacy Tech Certified in the state of GA.
- Computer Skills: Strong computer skills, including proficiency in Microsoft Office and electronic medical records.
Preferred Qualifications
- Specialty Pharmacy Experience: Experience working in a specialty pharmacy or mail-order pharmacy setting.
- Call Center Experience: Experience working in a call center or customer service environment.
- Prescription Adjudication Experience: Experience with prescription adjudication, including communication with prescribers regarding case status and assessment of prescription claim issues.
Skills and Competencies
Key Skills
- Communication: Excellent written and oral communication skills.
- Customer Service: Strong customer service skills, with the ability to provide exceptional support to patients, prescribers, and other stakeholders.
- Problem-Solving: Strong problem-solving abilities, with the ability to analyze complex issues and develop effective solutions.
- Attention to Detail: High levels of accuracy and attention to detail, with the ability to maintain accurate and up-to-date patient records and prescription information.
What We Offer
Compensation and Benefits
- Competitive Salary: A competitive salary range of $17.00 - $27.90 per hour, depending on experience.
- Comprehensive Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, as well as a wide-ranging list of supplemental benefits and discount programs.
- Paid Time Off: 16 paid days off for employees, as well as paid holidays.
Career Growth Opportunities
- Training and Development: Ongoing training and development activities to enhance knowledge, skills, and competencies.
- Career Advancement: Opportunities for career advancement and professional growth within the company.
- Diverse and Inclusive Culture: A culture that values diversity, inclusion, and belonging, with opportunities to make a meaningful impact on the lives of patients and customers.
Work Environment and Culture
Remote Work Opportunity
We offer a remote work opportunity for this role, with a guaranteed 40 hours per week. Our remote work policy allows you to work from home and maintain a healthy work-life balance.
Company Culture
At CVS Health, we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We value our employees and recognize the importance of their contributions to our organization.
How to Apply
If you are a motivated and customer-focused pharmacy professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.
CVS Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive, respectful, and free from discrimination.
Don't miss this opportunity to join our team and make a meaningful impact on the lives of patients and customers. Apply now and take the next step in your career!
Apply Now