Note: The job is a remote job and is open to candidates in USA. Brooks Running is a company that believes movement is key to feeling alive, and they are seeking a Temporary Runner Experience Specialist to provide a world-class customer service experience. The role involves responding to customer inquiries across various channels, providing product knowledge, and ensuring customer satisfaction during the busy season.
Responsibilities
- Be available to answer calls up to 8 hours a day and respond to other written contact channels (including social media, chat, text) as needed
- Ability to work any hours between 6am-5pm PDT, Sunday-Friday, and some holidays
- Communicate to customers with a passion for service and a sincere desire to help
- Seek positive, timely solutions to all customer’s questions and concerns, using a variety of system resources
- Learn about our products via onsite training and provide expert product advice, acting as a brand ambassador
- Order administration including placing, tracking & modifying orders, processing returns, and researching delays or errors
- Evaluate and track root cause of customer contacts to provide data for continuous improvement, reporting recurring issues quickly to appropriate leadership
- Respond to challenging situations positively, de-escalate frustrated customers
- Evaluate situational needs to determine and execute appropriate solutions
- Manage time effectively and exhibit a strong ability to multi-task
- Access and combine information from multiple systems to provide order details and analyze problems when they occur
- Assist with order fulfillment when automated processes fail
- Recognize potential fraudulent web transactions and escalate when appropriate
- Work with cross-functional teams to assist customers
- Other duties as assigned
Skills
- Available to work 40 hours a week from April 06, 2025 to August 28, 2026
- Associates degree or 1+ years customer service experience required
- Computer proficiency: Word, Excel, Outlook, Social Media
- Accuracy in typing (60 wpm), spelling and grammar
- Excellent verbal and written communication skills, demonstrating effective listening through concise, clear communication
- Can work in a fast-paced environment while maintaining a positive attitude, balancing conflicting priorities to execute the most urgent work first
- Ability to learn various business systems and navigate between them to execute job efficiently
- Ability to manage adverse situations positively
- Proven ability to work effectively independently as well as with a team
- Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company
- Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
- Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments' operations and/or morale; 'connecting the dots.'
- Ability to quickly analyze the details of a situation and provide solutions, making recommendations when multiple solutions exists to create the best outcomes
- Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary
- Ability to understand and empathize with the runner to develop loyal, engaging relationships with our customers and the Brooks community
- Embraces and lives the Brooks values!
- Contact Center or Specialty Run experience a bonus!
Benefits
- Medical, dental, vision, life and AD&D insurance
- Disability insurance
- HSA and employer contribution
- FSA
- Family & fertility assistance
- 401K Savings Plan and match
- Employee assistance program
- Transportation assistance
- Generous time off including up to five weeks of paid time off
- Eleven paid holidays
- Paid sick and parental leave
- Annual bonus based on company performance
- Product discounts
- Home office stipend
- Employee recognition
- Fitness discounts
- Volunteer and donation benefits
Company Overview
Brooks Running designs and manufactures high-performance running shoes, apparel, and accessories for both male and female runners. It is a sub-organization of Berkshire Hathaway. It was founded in 1914, and is headquartered in Seattle, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.brooksrunning.com.Company H1B Sponsorship
Brooks Running has a track record of offering H1B sponsorships, with 4 in 2025, 7 in 2024, 3 in 2023, 3 in 2022, 1 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply Now