Join Our Team and Shape the Future of Patient Care! We're seeking a highly skilled and compassionate Patient Care Advocate/Specialty Pharmacy Technician to work remotely with our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service and support to patients in a fast-paced call center environment.
In this dynamic role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding patient care. We offer a competitive salary range of $15.84-17.69 per hour, reflecting your skills and experience, as well as a comprehensive benefits package and opportunities for professional growth and development.
Job Overview
The Patient Care Advocate/Specialty Pharmacy Technician will be responsible for providing exceptional customer service, accurately processing medication orders, and resolving customer service issues in a timely and professional manner. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities:
- Accurately enter medication orders and select billing and shipping methods for incoming patient orders
- Provide exceptional customer service, responding to incoming calls and resolving customer service issues in a timely and professional manner
- Document patient-reported information into TherigySTM and maintain accurate records
- Work with patients to resolve payment-related issues and ensure member satisfaction
- Maintain reasonable production levels as determined by supervisor and participate in ongoing training and development programs
- Assist in orienting and training new employees and perform other duties as assigned
Qualifications:
- High School Diploma or GED required; pharmacy technician or related certification preferred
- Experience in a customer service-related field; 6-12 months experience as a pharmacy technician preferred
- Registered with the State of Mississippi as a Pharmacy Technician (required for Mississippi employees)
- Availability to work nights and weekends, as required, and maintain a high level of attendance and punctuality
What We Offer:
- Competitive salary range of $15.84-17.69 per hour
- Comprehensive benefits package and opportunities for professional growth and development
- A dynamic and supportive team environment with a passion for delivering exceptional patient care
Ready to Join Our Team?
If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we want to hear from you! Apply now to take the first step in an exciting and rewarding career with our team.
Apply Now
Apply Now