Part-Time Weekend & Night Shift Customer Service Representative

Join Our Team and Deliver Exceptional Customer Experiences!

We're seeking a highly skilled and dedicated Part-Time Weekend & Night Shift Customer Service Representative to join our team at Professor Gatsby's Heating & Cooling. As a key member of our office staff, you will be responsible for providing top-notch customer service, answering after-hours phone calls, and scheduling appointments between customers and on-call technicians in the West Berlin, NJ area.

What We Offer:

• Competitive hourly wage: $15 - $17 per hour, depending on experience
• Remote work opportunities after completing the first month of training in the office
• A supportive and dynamic work environment
• Opportunities for career growth and development

Day-to-Day Responsibilities:

In this part-time dispatcher position, you will work from 6:00 PM - 10:00 PM on weekdays and from 7:00 AM - 10:00 PM on weekends, with flexibility to choose from multiple shifts. Your duties will include:

• Answering phone calls and responding to customer needs via email
• Scheduling appointments with customers and maintaining an organized system
• Documenting and recording services, and keeping track of account changes
• Assisting with miscellaneous office duties as needed

About Us:

At Professor Gatsby's Heating & Cooling, we pride ourselves on delivering first-rate HVAC services and products at affordable prices. We're committed to customer satisfaction and have built a reputation as the highest-rated company in the area. Our team is dedicated to continuing education and growth, and we're looking for like-minded individuals to join our team.

Ideal Candidate:

We're looking for a highly skilled and motivated individual who:

• Excels in communication and problem-solving
• Is highly organized and efficient
• Is career-oriented and strives to advance in the customer service industry
• Has excellent phone skills and customer service experience

Requirements:

• Customer service experience
• Excellent phone skills, including fielding inbound and outbound customer and technician calls

Take the Next Step:

If you're ready to join a dynamic team and deliver exceptional customer experiences, apply now to become a Part-Time Weekend & Night Shift Customer Service Representative at Professor Gatsby's Heating & Cooling.

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