Job Description:
Join Donorbox, a leading fundraising platform and donor management system for nonprofit organizations, as a Remote Account Moderator. We're on a mission to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we've powered over 80,000 global organizations to raise over $2 billion in donations.
As an Account Moderator, you will play a vital role in maintaining the integrity of our platform by reviewing accounts, screening customer campaigns, and investigating reported activities. We're looking for a detail-oriented and objective critical thinker with excellent communication skills to join our team.
Key Responsibilities:
- Review new and existing customer accounts to ensure compliance with our Terms of Use and Acceptable Usage Policy
- Screen customer campaigns for suspicious fundraisers or red flags, and investigate reported activities
- Identify patterns of behavior by bad actors to keep our security protocols updated
- Uphold the principles of free speech and our guidelines when assessing customers
Requirements:
- 1-3 years of experience in account moderation
- Strong written and verbal communication skills in English
- Excellent research and investigative skills with attention to detail
- Ability to analyze extensive written content and footage to identify potentially problematic content
- Ability to create comprehensive reports of findings and make informed decisions
What We Offer:
- Fully remote work arrangement from any country
- Competitive salary of $15,000 per annum
- Eligibility for employee equity plan (stock options)
- Reimbursement package for home office expenses, up to $1,500
- Health insurance premium reimbursements, up to 75% for you and your family
- Generous time off policy, wellness program, and more
How to Apply:
Our application process consists of three stages: applying and completing our assignment, a prescreen call with our Talent Acquisition Associate, and an interview with our Hiring Manager. If you're passionate about our mission and have the skills and experience we're looking for, please apply today!
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