At arenaflex, we're not just a customer experience solutions provider – we're a team of passionate individuals dedicated to delivering exceptional service and building meaningful relationships with our clients and customers. With 46 locations in 13 countries and over 40,000 employees managing almost half a billion customer interactions every year, we're a global leader in our industry. We're now seeking talented and motivated individuals to join our team as Brand Champions, working from the comfort of their own homes.
**Who are our Brand Champions?**
Our Brand Champions are problem-solvers at heart, with a passion for delivering best-in-class customer service and building genuine connections with customers. They're individuals who thrive in fast-paced environments, exhibit empathy, and provide solutions in a timely and efficient manner. At arenaflex, we believe in a partnership approach, both internally and externally, with our clients and customers. We're committed to ensuring that our employees' skills align with our unique industry, allowing them to feel supported and satisfied in every interaction.
**A Day in the Life of a Brand Champion**
As a Brand Champion, you'll be working diligently with customers, providing them with solutions, answering general customer service questions, and addressing service issues, billing inquiries, and product enhancement opportunities. Your goal will be to resolve customer issues on the first call, ensuring that our clients' customers are satisfied and that we position arenaflex as the employer and provider of choice. You'll be working independently, with a sense of autonomy and ownership, and will be empowered to make decisions that drive customer satisfaction.
**Why arenaflex?**
We offer a unique culture experience that evolves every day, with a focus on creating an inclusive culture of diversity, understanding, engagement, and opportunity. As an employee, you'll receive:
* Paid virtual training to help you develop your skills and knowledge
* Continuous development through coaching and self-paced career-directed course trainings
* Employee perks and discounts with national programs, community engagement programs, and our WIN program, which supports our employees in need
* A comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, flexible schedule, health insurance, paid time off, referral program, vision insurance, and work-from-home opportunities
**What Can You Expect After You Apply?**
If you're interested in joining our team, you can expect a unique opportunity to experience a "day in the life" of an employee, a comprehensive assessment of your current skillset, behavioral attributes, and overall measurement of success in our environment. You'll also have the chance to tell us about yourself prior to our virtual interaction, which will help us determine if arenaflex is the right fit for you. Our talent team will then review your profile and take the next steps in converting you to a arenaflex Team Member.
**Brand Champion Skillset**
To be considered for this role, you'll need to possess the following skills and qualifications:
* 18 years of age or older
* High School Diploma or GED
* Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
* Excellent communication skills
* Desire to actively engage and listen to customers
* Empathy and ability to provide solutions in a fast-paced environment, focusing on one call resolution
* Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time
**Work from Home Equipment Requirements**
To ensure that you can work effectively from home, you'll need to have the following equipment:
* High-speed internet with a minimum speed of 20Mbps download and 10Mbps upload
* Ethernet cable connection (no Wi-Fi)
* Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2 core processor with 2GHz processor speed, and at least 8GB RAM
* USB headset with microphone
* Webcam
* Chromebooks/Mac computers cannot be utilized for this position
**How to Apply**
If you're interested in joining our team as a Brand Champion, please apply online at our careers page using this link: https://tinyurl.com/arenaflexWFH. We're an Equal Opportunity Employer and welcome applications from diverse candidates.
**Job Type:** Full-time
**Pay:** From $14.00 per hour
**Benefits:**
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Referral program
* Vision insurance
* Work from home
**Shift:** 8-hour shift
**Work Location:** Remote
Apply Now