Introduction to Workwarp and the Role
Workwarp, a leading organization in the high-tech industry, is seeking an experienced Technical Program Manager to join our team. As a Technical Program Manager, you will play a crucial role in maintaining relationships and collaboration between business, engineering, leadership stakeholders, and user teams affected by various aspects of our organization's platform. This is a unique opportunity to work on a program that involves multiple cross-functional engagements for the execution and delivery of customer service to our clients. If you have a passion for program management, excellent business analysis skills, and experience working in Agile models, we encourage you to apply for this exciting opportunity.
Job Overview
This is a 12-month remote project management position based in Seattle, WA. As a Technical Program Manager, you will be responsible for program coordination with business stakeholders and project teams, supporting program strategy and prioritization, and driving programs/projects from initiation through delivery. You will interface with clients as required on technical and/or project matters, organize cross-functional activities, and create and maintain program/project schedules and status reports.
Key Responsibilities
- Program coordination with business stakeholders and project teams to ensure successful project execution
- Support program strategy and prioritization to align with business objectives
- Drive programs/projects from initiation through delivery, ensuring timely and within-budget completion
- Interface with clients as required on technical and/or project matters to provide excellent customer service
- Organize cross-functional activities to ensure that deliverables are completed on schedule
- Create and maintain program/project schedules and status reports to track progress and identify areas for improvement
- Work closely with program/process owners, stakeholders, and business partners to identify business change and develop effective communications
- Assist with overall project management and administrative support duties, such as note-taking, task delegation, and maintaining hygiene in Azure DevOps (ADO)
- Monitor and encourage compliance with internal processes to support adherence to program strategy
- Drive clear program-level communications, provide transparency, and data-driven insights, including preparing content for executive reviews
- Develop reporting and/or analytics to track program performance and identify areas for improvement
- Attend sprint planning and sprint review meetings to ensure alignment with Agile methodologies
Essential Qualifications
To be successful in this role, you will need:
- 5+ years of high-tech industry experience in Business Program Management
- Microsoft Dynamics experience, with a strong understanding of the platform and its applications
- Microsoft Power Platform experience, with knowledge of Power BI, Power Apps, and Power Automate
- Excellent business analysis skills, including understanding data in relation to the business and profiling the data to produce detailed artifacts for executive-level customers
- Experience creating efficient communications using PowerPoint decks and other presentation tools
- Strong understanding of Agile methodologies, with experience working in weekly/bi-weekly sprints
- Working knowledge of ADO, Jira, or Rally, with experience using these tools to track project progress and collaborate with team members
- Analytics knowledge of Excel, including pivots, lookups, and other advanced functions
Preferred Qualifications
While not required, the following qualifications are preferred:
- Exposure to managing projects/programs related to modern support solutions, such as bots, virtual agents, live agent chat support, transition, and managing of tools/platforms
- Experience creating simple Power BI reports sourcing from Azure DevOps (ADO), Excel, or other data sources to gain business insights
- Strong leadership, interpersonal, and communication skills, with experience managing business relationships across teams
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Strong program management skills, with experience coordinating multiple projects and programs simultaneously
- Excellent communication and interpersonal skills, with experience working with cross-functional teams and stakeholders
- Strong business analysis skills, with experience analyzing data and developing insights to inform business decisions
- Ability to work in a fast-paced, dynamic environment, with experience prioritizing multiple tasks and deadlines
- Strong leadership skills, with experience managing and motivating team members to achieve project goals
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. As a Technical Program Manager, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development training and certification programs
- Mentorship and coaching from experienced program managers
- Opportunities to work on high-visibility projects and programs
- Collaboration with cross-functional teams and stakeholders
- Access to the latest tools and technologies, including Microsoft Dynamics, Power Platform, and Azure DevOps
Work Environment and Company Culture
At Workwarp, we pride ourselves on our dynamic and collaborative work environment. As a remote employee, you will be part of a distributed team that values flexibility, autonomy, and open communication. Our company culture is built on the following values:
- Collaboration and teamwork
- Innovation and creativity
- Customer focus and satisfaction
- Continuous learning and improvement
- Diversity, equity, and inclusion
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Comprehensive health, dental, and vision insurance
- 401(k) matching and retirement savings plan
- Flexible paid time off and holidays
- Professional development and training opportunities
- Access to the latest tools and technologies
Conclusion
If you are a motivated and experienced Technical Program Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a role that you won't want to miss. Apply now to join our team and take your career to the next level!
How to Apply
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!
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