Introduction to Red River Managed Services
Red River Managed Services is a leading provider of innovative technology solutions, dedicated to delivering exceptional services and support to our customers. Our team is passionate about leveraging cutting-edge technologies to drive business success, and we are now seeking an experienced Technical Program Manager to join our collaborative and dynamic team. As a Technical Program Manager, you will play a critical role in maintaining, maturing, and growing our services and offerings portfolio, ensuring continued customer success and growth.
Job Overview
In this exciting role, you will be responsible for managing and reporting on all facets of existing programs, including monthly deliverables, project status, and contract status for internal reporting and customer requirements. You will oversee service and offering creation across the engineering team, business operations, and procurement team, collaborating within Red River to create custom enterprise solutions. Your strong technical background, preferably in Cloud DevOps, Engineering, Services, or Practitioner, will enable you to develop best-in-class technical solutions for our portfolio.
Key Responsibilities
- Act as the lead customer-facing technical solutions architect, working closely with the Engineering Team lead to design, document, and pitch the team's capabilities that solve unique customer challenges.
- Assist the Director in day-to-day team administration, including project management, customer relationship management, engineering tasking, financial reporting, business development, pricing builds, and bid and proposal support.
- Provide cross-functional coordination to deliver outstanding program outcomes to senior leadership.
- Assist in managing the ELP portfolio and designated programs throughout the project lifecycle based on customer-defined requirements and processes.
- Ensure on-time delivery of contract deliverables and monthly reporting.
- Identify, scope, and deliver small, medium, and large end-to-end projects.
- Develop and maintain detailed project plans, including defining requirements, establishing timelines, and building budgets.
- Manage projects, identify possible issues, and proactively and clearly communicate program status to project stakeholders.
- Lead meetings, create presentations, monthly reporting, budgets, and other technical documentation as required by customers or programs.
- Identify opportunities to improve execution of the organization to increase engineering productivity and efficiency through tools and process improvements.
- Manage and coordinate across multiple projects simultaneously.
Essential Qualifications
To be successful in this role, you will need:
- A BS degree in Computer Science, Engineering, or related fields, or equivalent practical experience.
- 10+ years of industry experience in engineering, technical subjects, and emerging technologies.
- Experience with DevOps, Engineering, or as a CSP Administrator or practitioner in at least one commercial cloud provider (GCP, AWS, Azure, Oracle, etc.). Cloud Certification is preferred.
- A strong ability to multi-task and actively self-direct daily tasking, ensuring stakeholders and leadership maintain situational awareness.
- Experience leading technical teams, working cross-functionally, and leading meetings to achieve technical project solutions or outcomes.
- Demonstrated current experience managing projects or programs for Federal or USG customers.
- Proficient with Office 365, Excel, Word, PowerPoint, and Visio, and experience with collaboration tools such as Teams and/or WebEx.
Preferred Qualifications
In addition to the essential qualifications, the following are preferred:
- A strong technical aptitude, planning, and strategic thinking, a risk management mindset, adaptability, and time management.
- A deep understanding of business goals, project and personnel management, and leadership skills.
- Effective verbal and written communication and presentation skills, with the ability to interact with technical and non-technical groups.
- Excellent analytical, problem-solving, consultation, and organizational skills.
- An ideal candidate has a strong focus on day-to-day operational excellence and a personal style that builds trust and inspires loyalty.
Skills and Competencies
To excel in this role, you will need to possess:
- Strong technical skills, with a focus on Cloud DevOps, Engineering, or related areas.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, technical personnel, and contracting personnel.
- Strong project management skills, with the ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Ability to work in a fast-paced environment, with a focus on delivering high-quality results and meeting deadlines.
- Strong analytical and problem-solving skills, with the ability to identify and mitigate risks.
Career Growth Opportunities and Learning Benefits
At Red River Managed Services, we are committed to the growth and development of our employees. As a Technical Program Manager, you will have access to:
- Ongoing training and professional development opportunities, including cloud certifications and industry-specific training.
- Mentorship and coaching from experienced professionals in the field.
- Opportunities to work on complex and challenging projects, with a focus on delivering innovative solutions to our customers.
- A collaborative and dynamic work environment, with a focus on teamwork and open communication.
Work Environment and Company Culture
Our company culture is built on a foundation of innovation, teamwork, and customer satisfaction. We offer a remote work environment, with a focus on flexibility and work-life balance. Our team is passionate about delivering exceptional results, and we are committed to creating a positive and supportive work environment.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary range that is commensurate with experience. Our benefits package includes:
- Comprehensive health insurance, including medical, dental, and vision coverage.
- 401(k) retirement plan, with company matching contributions.
- Flexible paid time off, including vacation days, sick leave, and holidays.
- Opportunities for professional development and growth, including training and education assistance.
Conclusion
If you are a motivated and experienced Technical Program Manager, with a passion for delivering exceptional results and driving business success, we encourage you to apply for this exciting opportunity. With a strong technical background, excellent communication skills, and a focus on customer satisfaction, you will be well-suited to this role. Don't miss out on the chance to join our dynamic and collaborative team – apply now and take the first step towards an exciting and rewarding career with Red River Managed Services.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and discuss this opportunity further.
Apply Now