Experienced Sales Manager NF-3 Pacific Views – Retail Sales Leadership and Customer Service Expertise

Introduction to Marine Corps Community Services

Marine Corps Community Services (MCCS) is a comprehensive program designed to support and enhance the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team-oriented environment comprised of military personnel, civilian employees, contractors, and volunteers who work together to keep the organization functioning smoothly and effectively. Our mission is to provide exceptional service, support, and amenities to our community, and we are seeking a highly skilled and experienced Sales Manager to join our team.

Job Overview

We are currently seeking a talented and motivated Sales Manager to lead our sales team in achieving exceptional results. As a Sales Manager, you will be responsible for effective sales management practices within an assigned retail area or category. You will lead by example, shaping and sustaining a working environment conducive to the successful performance of those entrusted to your leadership and direction. You will create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.

Key Responsibilities

• Supervise all sales and merchant activities throughout the assigned retail area or category
• Work with the Operations Manager to ensure proper scheduling, staffing coverage, and training of team members within the assigned sales area
• Plan and execute all corporate service and sales programs, product promotions, and other events
• Proactively identify opportunities to resolve customer problems and concerns, and follow up with customers to ensure their problems are resolved
• Communicate any outstanding problem resolution issues with the Experience Manager
• Understand and articulate all MCX value stories, programs, and promotions
• Strongly promote the cultivation of MCX corporate culture, mission, and core values at the store level, and engage with all leaders and associates through conversations, modeling behaviors, supporting store team-centric initiatives, and driving team member satisfaction

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree from an accredited college or university in a related field, or an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above
• Three years of practical experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above
• Experience working within a sales/selling environment required, with one year of experience working in a supervisory role within a sales/selling environment preferred
• Advanced selling skills and techniques, and product merchandising skills required
• Ability to train operating standards and procedures for service, service recovery, sales leadership, and store brand, as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered:

• Strong working knowledge of business processes, controls, and system development
• Attention to detail and ability to multi-task with high-quality follow-up and holding teams accountable to results
• Ability to work in a high-performance atmosphere with commitment to service goals
• Experience with employee training and development, and ability to promote employee training and skills development learning plans

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong leadership and management skills, with ability to lead by example and create a positive atmosphere and culture within the team
• Excellent communication and interpersonal skills, with ability to articulate MCX value stories, programs, and promotions, and communicate effectively with customers, team members, and leadership
• Strong problem-solving and analytical skills, with ability to proactively identify opportunities to resolve customer problems and concerns
• Ability to work in a fast-paced environment, with ability to prioritize tasks and manage multiple projects simultaneously
• Strong attention to detail, with ability to ensure accuracy and quality in all aspects of work

Career Growth Opportunities and Learning Benefits

At MCCS, we are committed to providing our employees with opportunities for career growth and development. As a Sales Manager, you will have access to a range of training and development programs, including:

• Corporate-led training programs, with opportunity to set training goals and manage training compliance and learning transfer
• Employee training and skills development learning plans, with opportunity to promote employee training and development
• Leadership development initiatives, with opportunity to connect required training to performance and skills gaps
• Opportunity to participate in store leadership development initiatives, and play an integral role in driving team member satisfaction

Work Environment and Company Culture

At MCCS, we are proud of our team-oriented environment, and we are committed to providing our employees with a positive and supportive work environment. As a Sales Manager, you will be part of a dynamic team, and you will have the opportunity to work with a range of stakeholders, including customers, team members, and leadership. Our company culture is built on the following values:

• Pride and professionalism, with commitment to delivering exceptional service and support to our community
• Sense of accomplishment and fulfillment, with opportunity to make a meaningful contribution to our organization
• Collaborative engagement, with opportunity to work with a range of stakeholders and build strong relationships
• Well-being, with commitment to providing a safe and healthy work environment
• Whole-hearted customer focus, with commitment to delivering exceptional customer service and support

Compensation, Perks, and Benefits

At MCCS, we offer a range of compensation, perks, and benefits to our employees, including:

• Competitive salary, with opportunity for advancement and career growth
• Comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunity to work with a range of stakeholders, including customers, team members, and leadership
• Access to a range of training and development programs, including corporate-led training programs and employee training and skills development learning plans
• Opportunity to participate in store leadership development initiatives, and play an integral role in driving team member satisfaction

Conclusion

If you are a motivated and experienced sales professional, with a passion for delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Sales Manager at MCCS, you will have the opportunity to make a meaningful contribution to our organization, and to develop your skills and expertise in a dynamic and supportive environment. Don't miss out on this chance to join our team and take your career to the next level. Apply now and let's discuss how you can become a vital part of our success story.

Apply Now