Experienced National Credit Coordinator – Remote Credit and Collections Specialist for Leading Foodservice Industry

Introduction to US Foods

US Foods is one of the largest food distributors in the United States, with a rich history and culture of promoting from within, excellent training programs, and a continuous improvement focus. We are committed to helping our customers succeed and making a positive impact on the communities we serve. Our company is built on a foundation of integrity, innovation, and teamwork, and we are looking for talented individuals to join our team.

Job Overview

We are seeking an experienced National Credit Coordinator to join our team in a 100% remote capacity. As a National Credit Coordinator, you will provide credit and collections support for national customers, perform customer set up functions, approve credit terms based on approval matrix, monitor customer terms and compliance, and collect on delinquent accounts. You will also negotiate payment arrangements and collaborate with national account sellers on customer financial issues. If you have a strong background in credit and collections, excellent communication skills, and the ability to work independently, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Make credit decisions and establish payment terms within assigned authorities per Corporate Credit Policy Matrix
• Collect on national/large complex delinquent accounts and maintain portfolio for accuracy
• Monitor and control customer account applications/set ups for ownership linkage ensuring national or local account exposures are linked with the same ownership ID for aggregation purposes
• Ensure proper and complete documentation is obtained, analyze and suggest/approve credit terms for new customer accounts based on Credit Policy matrix
• Set up customer accounts and secure proper credit approvals for terms
• Gather financial and other credit information to be used in risk analysis to develop/modify credit limits for potential/existing customers
• Establish root cause delinquency and maintain communication with sellers and/or USF customers within assigned portfolio to ensure expeditious collections of issues with rapid resolution of past due accounts
• Manage customer accounts receivable for terms compliance and ensure skipped invoices, short paid invoices, credit memos, and unapplied cash are resolved timely
• Create amicable, effective payment plans on past due accounts and follow protocol for courtesy and demand letters as necessary to effect proper collection
• Prepare annual credit reviews/write-ups and recommend credit limits in accordance with the Corporate Credit Policy
• Assist their manager or supervisor to ensure compliance with all regulatory requirements including Sarbanes Oxley (Sox) controls
• Make recommendations or assist other team members to assign and provide documentation of uncollectible accounts to the centralized third-party collections group at the Support Office; may code and recommend accounts for write-off
• Assist with credit reporting requirements
• Participate in special projects or tasks as assigned/requested by manager or supervisor
• Other duties as assigned by manager

Personal Development

In addition to your core responsibilities, you will also have the opportunity to focus on personal development, including:

• Updating your personal Individual Development Plan (IDP) and preparing for check-ins with your leader
• Engaging in formal US Foods performance management process
• Striving to learn and benchmark against industry trends as well as being engaged in industry peer groups
• Pursuing other personal learning and development initiatives

Requirements and Qualifications

To be successful in this role, you will need:

• High School Diploma or GED Required
• Associate's degree or Credit Business Associate (CBA) Certification is desired
• 2 years' data entry experience working in Credit/Collections performing account reconciliations or in a financial related role is required
• 1-2 years' experience utilizing D&B, and other financial & risk management tools required
• 1-2 years' experience approving credit terms, managing portfolio for adherence to credit terms, collecting amounts due, and resolving aged items is required
• Food service or similar distribution experience is desired
• Intermediate MS Office skills required with strong Excel skills (ability to create pivot tables, VLOOKUP and basic formulas required)
• Ability to effectively communicate both verbally and in writing in a clear and concise manner under pressure so others will understand
• Ability to work using multiple screens using different applications
• Ability to balance multiple priorities while meeting deadlines
• Ability to work independently and in a professional manner
• Ability to make risk management decisions for customers and collaborate with next level management on those with high degree of complexity
• Ability to guidance other team members regarding best practices and complex situations
• Strong problem-solving skills with the ability to find the root cause of issues
• Ability to collaborate cross functionally with internal associates and other stakeholders on past due AR to remedy and reach resolutions
• Proficiency in using a variety of web-based and mainframe systems to perform job activities
• Must have attention to detail

Physical Requirements

The physical requirements for this role include:

• Must be able to perform data entry and focus on work for 8 hours a day

Career Growth Opportunities and Learning Benefits

At US Foods, we are committed to helping our employees grow and develop in their careers. As a National Credit Coordinator, you will have access to a range of training and development opportunities, including:

• Formal training programs to help you develop your skills and knowledge
• Opportunities to work on special projects and tasks to help you gain new experiences and build your portfolio
• Regular feedback and coaching from your manager to help you achieve your goals and develop your career
• Access to industry conferences and events to help you stay up-to-date with the latest trends and developments

Work Environment and Company Culture

At US Foods, we are proud of our company culture and work environment. As a National Credit Coordinator, you will be working in a fast-paced and dynamic environment, with a team of experienced professionals who are passionate about delivering exceptional results. Our company culture is built on a foundation of:

• Integrity: We are committed to doing the right thing, even when it's difficult
• Innovation: We are always looking for new and better ways to do things
• Teamwork: We believe that together, we can achieve great things
• Customer focus: We are dedicated to delivering exceptional results for our customers

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• A competitive hourly rate of $21-$28 per hour, depending on experience and geographical location
• Full US Foods benefits, including medical, dental, vision, 401K, life insurance, and much more
• Overtime compensation
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

Conclusion

If you are a motivated and experienced credit and collections professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a National Credit Coordinator at US Foods, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now!

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