At arenaflex, we're revolutionizing the way people consume entertainment, and we're looking for a seasoned Live Operations Manager to join our team. As a key member of our Live Help Games Development team, you'll play a crucial role in ensuring the smooth operation of our live games, collaborating with cross-functional teams to drive innovation and excellence.
**About arenaflex**
arenaflex is a global entertainment company that's changing the way people experience movies, TV shows, and games. With a vast library of content and a growing portfolio of original games, we're committed to delivering exceptional value to our members. Our team is passionate about innovation, creativity, and customer satisfaction, and we're looking for like-minded individuals to join our mission.
**Job Responsibilities**
As an Experienced Full Stack Live Operations Manager, you'll be responsible for leading the Live Help Games Development team, ensuring the successful execution of live games, and collaborating with cross-functional teams to drive innovation and excellence. Your key responsibilities will include:
* Collaborating with the Live Help Operations Manager to ensure the smooth operation of live games, including guides, conditions, and updates
* Recognizing and leading key initiatives across the portfolio to ensure the team and engineers have clear objectives, structures, and needs to succeed in live help games
* Collaborating with business development and creative teams to ensure we're making the right decisions for our engineers and members, aligning with our overall strategy
* Defining, developing, and refining the overall Live Help operations strategy for the portfolio, including pipelines and cycles to ensure Live Makers have everything they need to serve players, engineers, and partners
* Managing a team of Live Makers, supporting them in their role as our external engineers' primary resource for post-launch releases
* Tutoring, mentoring, and leading multiple Live Makers, setting out development and opportunities for their success while maintaining a good production capacity
* Assisting Live Makers and PMs in budget management against individual game updates and Live Assistance plans
* Helping to resolve complex item issues through creativity, imagination, and other means necessary to get the job done
* Recognizing risks early and frequently and eliminating barriers and execution bottlenecks on a case-by-case basis
* Fostering strong relationships with internal and first-party studios to establish and maintain a flow of information so we're aligned on structures, games, opportunities, and needs
* Working directly with business development on designer assessments when necessary and conveying production-related issues and feedback to ensure engineers are set up for success before signing
* Working cross-functionally to create a strong team culture based on rich communication, transparency, and shared understanding
**Capabilities**
* Past Chief Maker or Live Help Tasks Manager experience in a game developer or publisher
* Experience in core development and execution, specifically post-launch/live services experience in gaming (console, PC, or mobile)
* You have powerful experience managing the full lifecycle of game development with a particular focus on post-launch live help tasks
* Superb knowledge of Live Help operations, the challenges commonly experienced by teams, and solutions tailored to their needs
* Experience driving complex cross-functional projects with successful delivery of value, plan, and in adjusting scope, capacity, budget, risk, and time
* Ability to influence direction, without relying on positional power
* You have an uncanny ability to reach solutions through creative strategies and fostering an approach to set them in motion
* You have great communication skills and can work with various individuals, really conveying everything from information to imaginative feedback
* You have several years of experience managing direct reports with differing levels of production experience
* Passion for games, developments in software, and how they advance the player experience
**What We Offer**
At arenaflex, we're committed to providing a competitive compensation package, including:
* A salary range of $20-30 per hour
* A comprehensive benefits package, including medical, dental, and vision coverage
* A 401(k) matching program
* A generous paid time off policy
* Opportunities for professional growth and development
* A dynamic and inclusive work environment
**Why Join arenaflex?**
* We're a global entertainment company that's changing the way people experience movies, TV shows, and games
* We're committed to innovation, creativity, and customer satisfaction
* We offer a dynamic and inclusive work environment that values diversity and inclusion
* We provide opportunities for professional growth and development
* We're passionate about making a positive impact on our members and the communities we serve
**How to Apply**
If you're a seasoned Live Operations Manager with a passion for games and innovation, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer. We're committed to providing a workplace that's free from discrimination and harassment, and we welcome applications from diverse candidates. We're an affirmative action employer and are committed to working with and providing reasonable accommodations to individuals with disabilities.
**Work Environment**
arenaflex is a global company with a diverse workforce. We're committed to providing a work environment that's inclusive, respectful, and supportive of all employees. We offer a range of benefits and programs to support our employees' physical and mental well-being, including:
* Flexible work arrangements
* Employee assistance programs
* On-site fitness centers and wellness programs
* Access to mental health resources and support
* A comprehensive benefits package, including medical, dental, and vision coverage
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A salary range of $20-30 per hour
* A comprehensive benefits package, including medical, dental, and vision coverage
* A 401(k) matching program
* A generous paid time off policy
* Opportunities for professional growth and development
* A dynamic and inclusive work environment
**Career Growth Opportunities**
arenaflex is committed to providing opportunities for professional growth and development. We offer a range of programs and resources to support our employees' career advancement, including:
* Training and development programs
* Mentorship and coaching opportunities
* Leadership development programs
* Networking opportunities with industry leaders and professionals
* Access to cutting-edge technology and tools
**Learning Benefits**
arenaflex is committed to providing a learning environment that's supportive and inclusive. We offer a range of benefits and programs to support our employees' learning and development, including:
* Access to online learning platforms and resources
* Training and development programs
* Mentorship and coaching opportunities
* Leadership development programs
* Networking opportunities with industry leaders and professionals
**Work-Life Balance**
arenaflex is committed to providing a work-life balance that's supportive and inclusive. We offer a range of benefits and programs to support our employees' physical and mental well-being, including:
* Flexible work arrangements
* Employee assistance programs
* On-site fitness centers and wellness programs
* Access to mental health resources and support
* A comprehensive benefits package, including medical, dental, and vision coverage
**Conclusion**
If you're a seasoned Live Operations Manager with a passion for games and innovation, we want to hear from you! arenaflex is a global entertainment company that's changing the way people experience movies, TV shows, and games. We're committed to innovation, creativity, and customer satisfaction, and we offer a dynamic and inclusive work environment that values diversity and inclusion. We provide opportunities for professional growth and development, and we're passionate about making a positive impact on our members and the communities we serve. Apply now to join our team and be a part of something amazing!
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