At arenaflex, we're not just a global leader in communications and technology – we're a team of passionate individuals dedicated to redefining customer service. As a Customer Service Representative Sales WFH-Sign On Bonus, you'll be the voice of arenaflex, creating meaningful connections with each customer and driving sales growth from the comfort of your own home. If you're ready to take the lead and deliver an outstanding customer experience, we'd love to hear from you!
**About arenaflex**
arenaflex is a global leader in communications and technology, with a rich history of innovation and customer-centricity. Our mission is to empower people to live their best lives through the power of technology, and we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a member of our team, you'll be part of a dynamic and supportive community that's passionate about making a difference.
**How You'll Make an Impact**
As a Customer Service Representative Sales WFH-Sign On Bonus, you'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You'll use your creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
**Key Responsibilities**
* Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements
* Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications
**What You Can Look Forward To**
* Earn between $19.15 - $21.65 Hourly, with an average starting earnings of $42,400 per year
* Enjoy amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time off and holidays
+ Sick leave
+ Paid Parental Leave
+ Adoption Reimbursement
+ Disability Benefits (short-term and long-term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**What We're Looking For**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required
**Work from Home Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Possibilities**
Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**How to Apply**
If you're ready to join our team and make a difference in the lives of our customers, apply now!
Apply Job!
Apply Now
Apply Now