Posted May 6, 2026

Director of Travel Operations - United Airlines - Remote - Immediate Hiring

Join the United Airlines Team: Director of Travel Operations

United Airlines is on an exciting journey to become the best airline in the history of aviation. Our mission, "Connecting People, Uniting the World," goes beyond just transporting people from one place to another. As a global company operating in hundreds of locations worldwide, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly. We can only achieve this with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline.

About United Airlines

At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job Summary

We are seeking an experienced Director of Travel Operations to lead our Customer Technology Platforms portfolio and enterprise Complex Event Processing. As a Director of Travel Operations, you will provide leadership, strategic vision, and technology execution for DevOps within our Customer Technology Platforms portfolio. You will be responsible for the development lifecycle of applications/systems as well as the day-to-day operations and engineering of Customer Technology Platforms infrastructure both in cloud and on-premise.

Key Responsibilities

Strategic Leadership: Owns planning, execution, and resourcing of the Customer Technology Platforms portfolio and enterprise Complex Event Processing.
Solution Architecture: Builds strategy and roadmaps in conjunction with customer feedback and business partner objectives to meet United's customer goals.
Project Management: Partners and collaborates across business units, and with key business and technology customers in the delivery of critical technology initiatives to meet our business goals.
Risk Management: Proactively identifies and mitigates risks to the corporation from reliability, security & regulatory risks that impact the customer platforms.
Team Leadership: Develops, empowers, and leads a hard-working team of engineers, technical guides, and leaders.
Delivery and Support: Accountable for gaining and maintaining alignment of delivery success criteria with business partners, effective project management, and delivery of work requests and projects within committed budget, schedule, and quality.
IT Process Management and Administrative: Accountable for administrative management of 20-50 IT professionals, budget and cost management for the projects/programs, and ensuring the development process subject areas and standards are established, reliably led, and performed.
Organizational Effectiveness / People: Provide leadership by establishing department and individual goals, responsible for developing and maintaining an overall sourcing plan, assessing and recommending improvements to the organization structure, roles, and responsibilities.

Requirements

Minimum Qualifications:

Bachelor's degree in Computer Science, Engineering, or Business Administration. Master's degree a plus.
10-15 years of management experience in an IT or leadership-related role.
Strong project organization skills, including prioritization, planning, and organization.
Strong oral and written communication skills.
Must be legally authorized to work in the United States for any employer without sponsorship.
Reliable, punctual attendance is a crucial function of the position.

Preferred Qualifications:

Understanding of the airline retail and commercial strategies and emerging technology highly preferred.
Domain authority of multiple business areas to guide a team of technical consultants and build multi-functional viewpoints on a subject matter.
Experience with Amazon Web Services cloud-based applications and services.

What We Offer

At United Airlines, we offer a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space-available travel, United is truly a one-of-a-kind place to work.

Compensation:

We offer a competitive salary and benefits package.

Work Environment:

This is a hybrid role within person time focused at our Chicago and Houston offices. Ability to travel 10% to 20% is required.

Culture:

We believe that inclusion propels innovation and is the foundation of all that we do. We are committed to creating a diverse and inclusive work environment where everyone can thrive.

Career Growth Opportunities and Learning Benefits

At United Airlines, we are committed to the growth and development of our employees. We offer various training programs, mentorship opportunities, and career advancement possibilities.

How to Apply

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!

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United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.