Virtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required
About the position As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. A significant part of our business is providing patient support programs on behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. Responsibilities • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center • Quickly assess the user's issue and provide first level support for problem resolution • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area • Recognize operational challenges and suggest recommendations to management, as necessary Requirements • High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required (3+ years preferred) • Experience in medical claim processing is a plus Nice-to-haves • Bi-lingual (English/Spanish) is a plus Benefits • The pay range for this role is $18.00 per hour • Opportunity to be converted to an IQVIA full-time employee Apply tot his job