Siemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Software Installation Engineer will execute software installations and upgrades on-site and remotely, ensuring quality and customer satisfaction while maintaining documentation and compliance with Varian’s processes.
Responsibilities
- Executes the installation of a technical discipline at the installation site
- Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed
- Works with physical and virtual environments, operating systems, databases and other software and networking technologies
- Reviews scope of work for assigned tasks to ensure all hardware and software components are available
- Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements
- Completes all necessary task documentation to meet Varian’s Quality processes and procedures
- Maintains customer system inventories using Site Equipment Configuration documentation or equivalent
- Keeps current on Varian products and technologies through both internal and external training and certification
- Creates and maintains an account with VCS (Vendor Credentialing System)
- Teams with project management, local service and hardware installation teams to provide World Class Customer Service
- Requires limited direct supervision
- Performs upgrades and new installations as well as team leader duties on small to medium scale software projects
- Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions
- Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions
- Report by means of FSR’s, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available
- Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures
- Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner
- Attend planning calls and provide technical input as needed. Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important
- Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner
- Advise less experienced Installation Representatives in technical matters
Skills
- Proficient computer usage and debugging skills
- Knowledge of and sound professional experience with Microsoft based server operating systems
- Customer focused attitude
- Articulate and skilled in interpersonal communication
- Fluency in the local language and in English, both written and spoken
- Comprehensive knowledge of networks and networking techniques
- Functional knowledge of Citrix and VMWare technologies
- Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems
- Associate Degree or equivalent experience
- 1-3 years of directly related and transferrable experience
- Position must have full access to VMS client sites to perform the essential functions of this position
- Must meet all Vendor Credentialing requirements necessary to have full client access
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
Company Overview
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens. It was founded in 1847, and is headquartered in Malvern, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://www.siemens-healthineers.com.
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