Welcome to the Future of Payments – Join North, a Trailblazing Leader in Merchant Services
North is more than a payment‑processing platform; it is a movement that empowers entrepreneurs, retailers, and online merchants to thrive in a fast‑changing economy. Backed by a portfolio of industry‑leading payment processors and technology innovators, North delivers a unified, scalable solution that handles everything from credit‑card authorizations to back‑office reconciliation. Our mission is simple: make payments smarter, faster, and more reliable for every business, big or small.
As part of the expansive North family of companies, you will join a culture that celebrates bold ideas, celebrates diversity, and encourages relentless curiosity. Our remote‑first philosophy means you can work from anywhere in the United States while staying connected to a vibrant, collaborative community of innovators, do‑ers, and thought leaders.
Position Overview – Why This Role Is a Game‑Changer
We are seeking a seasoned National Account Director who thrives on turning dormant relationships into high‑performing revenue streams. In this part‑time, remote role (approximately 20 hours per week), you will spearhead a high‑volume outbound outreach program focused on low‑producing or inactive independent sales partners (ISO/1099 agents). By mining our extensive North‑American Business (NAB) database, you will uncover the root causes of under‑performance, design targeted remediation strategies, and partner with internal stakeholders to revitalize these accounts.
Key Responsibilities – What You’ll Own Every Day
- Data‑Driven Prospecting: Leverage Salesforce and advanced analytics tools to identify low‑producing agents, track engagement history, and maintain meticulous records of all interactions.
- Outbound Relationship Management: Conduct strategic cold‑calls, personalized video outreach, and email campaigns to re‑establish trust with former ISO/1099 partners.
- Root‑Cause Analysis: Diagnose why an agent’s volume has diminished—whether due to product gaps, pricing concerns, operational challenges, or market shifts.
- Cross‑Functional Collaboration: Partner with product, operations, finance, and compliance teams to craft tailored solutions that address identified pain points.
- Insight Generation: Synthesize data into actionable recommendations, share best practices across NAB departments, and drive continuous improvement of our partner‑engagement processes.
- Performance Tracking: Establish key performance indicators (KPIs) such as re‑engagement rate, revenue uplift, and partner satisfaction; report progress to senior leadership on a weekly basis.
- Thought Leadership: Host virtual workshops and webinars for partners, sharing industry trends, product updates, and proven sales tactics.
Essential Qualifications – The Foundations of Success
- Minimum three (3) years of experience in sales, business development, or partner‑management roles, preferably within the fintech, payments, or SaaS industries.
- Demonstrated success in prospecting, pipeline development, and revenue generation—ideally with a track record of reviving dormant accounts.
- Proficiency with Salesforce (or comparable CRM platforms) for data mining, activity logging, and forecasting.
- Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly and persuasively.
- Strong analytical mindset—comfortable interpreting data sets, identifying trends, and translating insights into strategic action plans.
- Self‑motivated, highly organized, and comfortable working independently in a remote environment.
Preferred Qualifications – What Will Set You Apart
- Experience working with independent sales organizations (ISOs) or 1099‑based partner ecosystems.
- Background in payments processing, merchant services, or financial technology product suites.
- Advanced certification in Salesforce (e.g., Administrator, Consultant) or a data‑analytics credential (e.g., Tableau, Power BI).
- Proven ability to influence senior stakeholders across multiple functional areas.
- Track record of implementing process improvements that resulted in measurable revenue growth.
- Comfort with remote collaboration tools (Zoom, Slack, Microsoft Teams) and a reliable home office setup.
Core Skills & Competencies – The DNA of a High‑Performing Director
- Strategic Thinking: Ability to see the big picture while executing detailed, data‑driven tactics.
- Relationship Building: Empathetic listening, trust‑building, and the knack for turning skeptical partners into enthusiastic advocates.
- Negotiation & Influence: Skilled at crafting win‑win proposals that balance partner needs with company objectives.
- Problem Solving: Rapidly identifies obstacles, devises creative solutions, and iterates based on feedback.
- Time Management: Prioritizes high‑impact activities within a part‑time schedule to maximize results.
- Adaptability: Thrives in a fast‑moving environment where market conditions and product features evolve constantly.
Career Growth & Learning Opportunities – Your Path Forward at North
North is committed to investing in the professional development of every team member. As a National Account Director, you will gain exposure to senior leadership, cross‑functional initiatives, and cutting‑edge payment technologies. Opportunities include:
- Mentorship Programs: Pairing with a senior executive coach to refine leadership and strategic skills.
- Certification Support: Funding for Salesforce, product, or data‑analytics certifications.
- Internal Mobility: Potential pathways to full‑time senior account management, product strategy, or regional leadership roles.
- Learning Labs: Access to monthly webinars, industry conferences, and a curated library of fintech resources.
- Innovation Challenges: Participation in hack‑athons and idea‑incubator sessions that influence North’s product roadmap.
Work Environment & Culture – What It’s Like to Be Part of the North Family
Even though the position is remote, you will never feel isolated. North fosters a collaborative, inclusive, and high‑energy culture that values transparency, respect, and continuous improvement. Highlights include:
- Virtual Community Events: Quarterly “North‑Connect” gatherings, coffee‑chat sessions, and informal happy‑hours that bring together teammates from across the nation.
- Diversity & Inclusion: Active employee resource groups (ERGs) focused on gender equity, multicultural awareness, and LGBTQ+ advocacy.
- Well‑Being Initiatives: Online fitness classes, mental‑health workshops, and a subscription to a wellness platform.
- Flexible Scheduling: The part‑time role is designed to accommodate personal commitments while ensuring core collaboration windows.
- Technology Stack: A modern, cloud‑based toolkit that includes Slack, Asana, Zoom, and secure VPN access to protect data integrity.
Compensation, Perks & Benefits – Rewarding Your Impact
While exact figures will be discussed during the interview process, candidates can expect a competitive base salary complemented by performance‑based incentives that reflect the revenue you help recover and grow. Additional benefits typically include:
- Health, dental, and vision insurance with employer contribution.
- Retirement savings plan (401(k)) with matching contributions.
- Paid time off (PTO) and paid holidays.
- Professional development stipend for courses, certifications, and conferences.
- Home‑office stipend for ergonomic equipment, high‑speed internet, and accessories.
- Employee assistance program (EAP) for counseling, legal, and financial guidance.
How to Apply – Take the Next Step Toward a Thriving Career
If you are passionate about turning untapped potential into measurable growth, thrive in a data‑rich, partner‑centric environment, and want to make a real impact on the future of payments, we want to hear from you. Click the link below to submit your application, attach a tailored resume, and share a brief cover letter describing why you’re the perfect fit for this role.
Apply Now – Join North’s Remote Team of Innovators
We’re Excited to Meet You!
North is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective will help us shape the future of payments technology.
Let’s go North, together.
Apply Now