Note: The job is a remote job and is open to candidates in USA. HearingLife is part of the Demant Group, a leading hearing healthcare group dedicated to helping individuals with hearing loss. The Outbound Telemarketing Agent will be responsible for making outbound calls to prospective and existing patients to schedule appointments and provide information about services offered by HearingLife Clinics.
Responsibilities
- Interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff
- Maintain accurate records of calls and outcomes in the computer systems
- Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up
- Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift
- Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics
- Book and track appointments in multiple systems
- Answer customer questions
- Communicate and explain the value and benefits of using the service
- Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies
Skills
- High School Diploma or GED required
- Must reside in the continental United States to be considered
- Previous sales or telemarketing experience preferred
- Familiarity with Microsoft Office i.e., Teams and Outlook preferred
Benefits
- Competitive salary and bonus structure.
- Comprehensive health benefits (medical, dental, vision).
- Retirement savings plan with company matching.
- Professional development and ongoing training.
- Employee discounts on hearing aids and related services.
Company Overview
HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. It was founded in 1904, and is headquartered in Somerset, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://hearinglife.com.Company H1B Sponsorship
HearingLife has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2024, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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