Join a Global Leader in Customer Experience and Discover Your Next Career Adventure!
Are you ready to embark on a new career journey that offers growth, development, and a chance to be part of a dynamic global team? Concentrix + Webhelp, a renowned leader in customer experience (CX) and tech-powered innovation, is seeking a talented and motivated Remote Inside Sales Representative - Soft Sales to join our diverse team of over 400,000 "game-changers" across 70+ countries.
About Concentrix + Webhelp
At Concentrix + Webhelp, we're passionate about helping the world's best-known brands improve their businesses through exceptional customer experiences. Our people-first, inclusive culture fosters a genuine sense of belonging, and we're proud to be recognized as one of the "World's Best Workplaces," with "Happiest Employees," and "Best Companies for Career Growth" awards. As a remote Inside Sales Representative, you'll be part of a team that values diversity, equity, and inclusion, and is committed to making a positive impact on our communities and the environment.
Key Responsibilities
- Provide inbound and outbound customer support using a call flow guide, ensuring exceptional customer experiences with every interaction.
- Ask probing questions to understand customer needs and preferences, and persuade customers to consider additional products and/or services that meet their requirements.
- Utilize product knowledge to build strong client relationships, identify new sales opportunities, and retain customers through proactive and personalized support.
- Track, document, and retrieve information in databases, ensuring accurate and up-to-date customer records and sales data.
- Offer additional products and/or services with every interaction, consistently meeting or exceeding sales targets and customer satisfaction metrics.
- Deliver expert customer experiences with a smile, even in a remote work environment, and embody the company's customer-centric culture and values.
Essential Qualifications
- 1+ year of customer service experience, preferably in a sales or account management role.
- 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.), with a proven track record of success.
- A basic understanding of upselling, persuasion, building relationships, and communication skills, with the ability to adapt to new sales strategies and techniques.
- A high school diploma or GED, with a strong foundation in computer navigation and PC knowledge.
- A quiet, distraction-free environment to work from in your home, with a reliable high-speed internet connection (no wireless/hotspots or satellite) and a smartphone.
- Strong multi-tasking skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.
- Eagerness to learn new technologies and stay up-to-date with industry trends and best practices.
Preferred Qualifications
- Previous experience working in a remote or work-from-home environment, with a proven ability to stay motivated and productive.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A desktop or laptop to complete PC and internet testing, with a willingness to invest in the necessary equipment to perform the job duties.
What We Offer
At Concentrix + Webhelp, we're committed to investing in our people and providing a comprehensive benefits package that supports your career growth and personal well-being. As a Remote Inside Sales Representative, you'll enjoy:
- Paid training and performance-based incentives, designed to help you succeed in your role and achieve your sales targets.
- Lucrative employee referral bonus opportunities, rewarding you for referring talented friends and colleagues to our team.
- A competitive salary, 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP).
- Health and wellness programs with trained partners, supporting your physical and mental well-being.
- Mentorship programs that support your rewarding career journey, providing guidance and coaching from experienced professionals.
- Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more, recognizing your contributions and achievements.
Career Growth and Personal Development
At Concentrix + Webhelp, we're passionate about helping our people grow and develop in their careers. As a Remote Inside Sales Representative, you'll have access to a range of FREE Learning and Leadership Development programs, designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, we offer a clear path for career advancement and professional growth.
Our Culture and Values
Our company culture is built on a foundation of inclusivity, diversity, and a genuine sense of belonging. We champion our people, invest in our infrastructure, and prioritize our capabilities to ensure long-term success for both our teams and our customers. As a Remote Inside Sales Representative, you'll be part of a team that values:
- Innovation: We're committed to staying ahead of the curve and embracing new technologies and strategies.
- Customer-centricity: We're passionate about delivering exceptional customer experiences and building strong relationships.
- Diversity and inclusion: We celebrate our differences and foster an inclusive environment that promotes equality and respect.
- Growth and development: We're dedicated to helping our people grow and develop in their careers, and providing opportunities for advancement.
Ready to Apply?
If you're a motivated and talented individual looking for a new career challenge, we encourage you to apply for this exciting opportunity as a Remote Inside Sales Representative - Soft Sales with Concentrix + Webhelp. Join our dynamic team and discover why we're recognized as one of the "World's Best Workplaces." Apply today and take the first step towards a rewarding and fulfilling career!
Equal Opportunities
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
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