Note: The job is a remote job and is open to candidates in USA. Eleos Health is focused on enhancing behavioral health care through data and personalization. They are looking for an Implementation Specialist to join their Customer Success team, playing a vital role in implementing products and analyzing customer data to provide insights during onboarding.
Responsibilities
- Configure and QA the products, identifying issues and escalating as needed
- Support Implementation Managers in User Acceptance Testing with customers
- Maintain and improve documentation, including configuration guides, process workflows, and testing procedures
- Support internal process improvements, identifying inefficiencies and contributing towards workflow enhancements
Skills
- Bachelor's degree in a relevant field (e.g., Computer Science, Psychology, Biology), or related coursework
- 0-2 years of experience through internships, research, or roles in technical support, analysis, or configuration
- Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious
- Proactive learning mindset and adaptability to new tools. Basic understanding of software configuration and testing a plus
- Excellent written and verbal communication skills
- You are a self-starter, you love learning and are always actively looking for opportunities to contribute
- Open to travel opportunities to customer sites
- Healthcare or startup experience a plus
Benefits
- Mental health days off you can take any given moment simply because you need them.
Company Overview
Eleos Health is a mental health startup that focuses on using voice analysis and NLP to improve treatment outcomes and workflow efficiency. It was founded in 2019, and is headquartered in Boston, Massachusetts, USA, with a workforce of 51-200 employees. Its website is https://www.eleos.health.
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