Note: The job is a remote job and is open to candidates in USA. Wolters Kluwer is seeking a Customer Success Associate to support and manage the customer lifecycle. The role involves ensuring customer engagement and satisfaction, troubleshooting issues, and enhancing client relationships.
Responsibilities
- Proactively support the onboarding process for new customers
- Address and resolve a broader range of customer inquiries and issues
- Assist with customer renewals and upselling opportunities
- Monitor and analyze customer performance and engagement data
- Provide intermediate-level training and guidance to customers
- Ensure implementation schedules, targets, and budgets are met
- Collaborate with internal teams on customer feedback to improve products/services
- Document detailed customer interactions and updates in CRM
- Identify potential areas for service/product improvement based on customer feedback
- Maintain and enhance strong client relationships
Skills
- Enhanced Communication: Improved verbal and written communication capabilities
- Intermediate Problem-Solving: Ability to tackle a wider range of issues
- Analytical Skills: Basic analytical skills to track and interpret customer data
- Technical-Technical Proficiency: Stronger understanding of products/services
- Advanced CRM: More proficient use of CRM tools for streamlined customer management
- Customer Focus: Deepened empathy and focus on customer needs
- Collaboration: Enhanced team collaboration and coordination
- Feedback Implementation: Ability to implement customer feedback effectively
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
Company Overview
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors. It was founded in 1836, and is headquartered in Alphen Aan Den Rijn, Zuid-Holland, NLD, with a workforce of 10001+ employees. Its website is http://www.wolterskluwer.com.
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