Description: ??Respond to phone, chat, and email inquiries in a timely and professional manner ??Provide accurate and helpful information to clients and tenants ??Assist with general inquiries, maintenance requests, and lease inquiries ??Troubleshoot and resolve any customer service issues ??Maintain a high level of customer satisfaction and ensure a positive customer experience ??Collaborate with team members to ensure all inquiries are handled efficiently and effectively ??Keep detailed records of all customer interactions and follow up as needed ??Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants ??Assist with other administrative tasks as needed Requirements: ??High school diploma or equivalent ??Previous customer service experience, preferably in a remote setting ??Excellent communication skills, both written and verbal ??Ability to multitask and prioritize tasks effectively ??Strong problem-solving skills ??Proficient in using various computer programs and systems ??Ability to work independently and in a team environment ??Availability to work a full-time schedule, including some evenings and weekends as needed Benefits: ??Medical Plan ??PTO ??401k ??vision and dental is offered along with Aflac