Customer Support Specialist - Remote, Part-Time - Evening & Weekend Coverage

Description: ??Provide professional, empathetic, and solution-oriented support to healthcare professionals using Intrigma?? scheduling software ??Respond promptly to customer inquiries via email (ticket system) and phone ??Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate when necessary ??Learn and maintain a strong understanding of our product offerings and updates ??Document support issues and resolutions accurately in our CRM/ticketing system ??Collaborate with the internal team to relay customer feedback and identify improvements Requirements: ??Tech-savvy and eager to learn new software tools ??Excellent written and verbal communication skills (English - native or bilingual) ??Calm, patient, and resourceful ??especially when customers are facing technical challenges ??Prior experience in customer support, helpdesk, or SaaS environments is preferred ??Familiarity with the healthcare industry or hospital operations is a plus ??Able to work independently and manage time efficiently during evening and weekend shifts Benefits: ??Hourly compensation (competitive rate based on experience) ??Fully remote work environment ??Supportive and mission-driven team culture ??Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company