Note: The job is a remote job and is open to candidates in USA. Northeastern Supply is seeking a Credit Specialist who will be responsible for various functions including collections, account reconciliation, customer service, and cash application. The role involves conducting credit collections, managing customer accounts, and ensuring proper follow-up on past due accounts.
Responsibilities
- Conducts credit collections
- Calls on customers for payment
- Ensures proper follow-up on past due accounts
- Determine payment plans consistent with maintaining a continuing sales relationship
- Gathers information and makes decisions on placing customers on credit hold
- Monitors customer accounts regarding credit limits
- Prioritizes credit line reviews for existing accounts
- Follows up with customers on payment discrepancy
- Sets up new accounts per credit application and reviews necessary support documentation for credit review
- Posting of lockbox, branch payments, EFT payments, online payments; ensuring balances are correct and submitting reports to Finance
- Works with customers to pleasantly, promptly and professionally assist in all their credit needs, requirements and disputes
- Works with sales and management pleasantly and promptly with regard to credit line requests or customer disputes/discrepancies
- Attend monthly credit group meetings off site and by conference calls including related duties to these reports
- Form professional relationships with competitor’s credit departments to ensure the best exchange of information can occur
- Cooperates with Management
- Adapts to changing policies, processes, and procedures
- Adheres to the rules and regulations as set forth in the Employee Handbook
- Other duties as assigned
Skills
- Related work experience in supplier commercial accounts receivable and/supplier commercial collections
- Technical skills in accounting, payment posting, account reconciliation, credit extensions, payment plans, etc
- Planning and organization: an ability to plan and manage multiple projects
- Strong, pleasant customer orientation
- Attention to detail
- Problem analysis and resolution
- Excellent interpersonal and communication skills
- High performance teams and a strong team player
- Computer proficiency: Word, Excel, Outlook
Benefits
- Medical
- Dental
- Vision
- Short term disability
- Long term disability
- Life insurance
- Flexible Spending Account (FSA)
- 401(k) Plan
Company Overview
Northeastern Supply is a wholesale company that offers plumbing, cooling, heating, PVF pipe value fittings, tools, and safety supplies. It was founded in 1945, and is headquartered in Aberdeen, Maryland, USA, with a workforce of 201-500 employees. Its website is https://www.northeastern.com/.
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