Note: The job is a remote job and is open to candidates in USA. American College of Education is a leader in professional development through online programs, committed to social responsibility and positive impact. The Bursar Associate is responsible for reconciling student payments, assisting with cash receipts, and ensuring that student needs related to payments are met.
Responsibilities
- Offers students the highest level of customer service through the billing and collections process
- Works closely with the student accounting team to ensure billing information matches student documents
- Responds to student needs via email and phone to aid with finance-related questions or challenges
- Advises students about payment methods, payment alerts, and changes to their accounts
- Accurately and effectively communicates student feedback to internal and external departments
- Works directly with the Bursar Manager on process improvements
- Additional tasks as required
Skills
- AA degree in accounting, finance, or related field and/or related experience in the Education
- Demonstrates self-reliance by meeting/exceeding workflow needs
- Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills
- Follows established processes as outlined by organization and leadership
- Completes assigned duties based on daily business needs and individual skill set
- Consistently produces a high volume of quality work
- Capable, and adapts as needed, to work under pressure and meet tight deadlines
- Proven ability to work independently with limited supervision and with other department personnel
- Must support and embrace the embrace the College's Impact mission to improve the people and communities we serve through our civic engagement initiatives
- Must have exceptional communication, organization, and time management skills
- Must be 'self-motivated' as well as creative and efficient in proposing solutions to complex, time-critical problems
- Must be collaborative in driving decisions and a team-player
- Strong analytical and problem-solving skills with a high attention to detail
- Builds and maintains student satisfaction
- Recognizes and anticipates student needs
- Preferred experience in bursar, financial aid, or student accounting office
- Preferred experience with Campus Nexus/Anthology student information system
- Preferred experience with Customer Relationship Management (CRM)
Benefits
- Medical, dental, & vision Insurance
- HSA and FSA options
- Paid parental leave
- Paid volunteer time
- Tuition reimbursement & reduction programs
- Generous PTO
- 401k and employer match
- Full-service wellness and EAP program
- Employee recognition and awards programs
- Employer paid life & AD&D insurance
- Short-term disability
- Employer paid long-term disability
- And more..
Company Overview
American College of Education is an online, regionally accredited college. It was founded in 2005, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 201-500 employees. Its website is https://www.ace.edu/.
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