EverCommerce is a leading service commerce platform, and they are seeking a Customer Success Manager for Technical Onboarding. This role is critical in ensuring new customers have a smooth and successful launch with ZyraTalk, involving customer communication and hands-on technical work.
Responsibilities
- Serve as one of the primary points of contact for new customers during onboarding
- Conduct AI testing, prompt refinement, and model behavior validation
- Configure customer accounts, integrations, and workflows across the ZyraTalk platform
- Collaborate closely with Product, Engineering, and Customer Success teams
- Communicate clearly with clients regarding onboarding progress
- Troubleshoot issues, escalate when needed, and guide customers on best practices
- Maintain detailed documentation in the CRM
- Drive each account toward a fast, successful, and confident go-live
Skills
- Minimum of 1-3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaS
- Strong technical aptitude and comfortable with integrations, data mapping, prompt tuning, and product configuration
- Excellent communication skills and confidence in client-facing conversations
- A methodical approach to testing, quality assurance, and problem-solving
- Ability to manage multiple onboarding workflows simultaneously without sacrificing accuracy
- Familiarity with CRM systems for tracking
- Experience with AI-driven products, customer communication platforms, or home-services software is a strong plus
- Bonus: 1-3 years of experience in the home service industry
Benefits
- Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview
We find the best job offers for experts in ChatGPT and related technologies. It was founded in 2024, and is headquartered in New York, NY, New York, US, with a workforce of 2-10 employees. Its website is https://www.chatgpt-jobs.com.
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