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About Coca‑Cola and the Opportunity
Coca‑Cola is a globally recognized icon with a heritage spanning more than 130 years. Our portfolio delivers over 250 refreshing products, from the classic Coca‑Cola taste to emerging premium offerings such as Simply, fairlife, and Topo Chico. Every day, we partner with a diverse ecosystem of retailers, restaurants, entertainment venues, and specialty outlets that rely on us to bring happiness to millions of consumers worldwide. As we continue to innovate across beverage categories, digital platforms, and sustainability initiatives, we need visionary leaders who can translate our strategic ambitions into tangible, customer‑centric outcomes. This remote, United‑States‑based position places you at the heart of that transformation, giving you the autonomy and resources to shape the future of our national customer operations.
Why This Role Matters
The National Customer Operations Manager (NCOM) is the linchpin between Coca‑Cola’s sales engine, supply‑chain specialists, and the businesses we serve. By owning the end‑to‑end fulfillment of equipment, service, and supply‑chain solutions, you will directly influence beverage quality, cost efficiencies, and revenue growth for some of the most high‑profile accounts in the nation. Your strategic guidance will help our customers view Coca‑Cola not just as a supplier, but as a trusted partner that drives mutual profitability and market differentiation. In short, you will be the catalyst that turns operational excellence into a competitive advantage for both our clients and The Coca‑Cola Company.
Key Responsibilities
- Customer Stewardship & Sales Leadership: Lead the selling effort of operational products and services, acting as the primary trusted advisor for senior‑level buyers across a national portfolio of accounts.
- Subject‑Matter Expertise: Provide deep operational expertise to external customers and internal groups—including sales, finance, and marketing—to ensure solutions align with the Coca‑Cola value proposition.
- Strategic Business Planning: Develop and execute short‑ and long‑term operational plans that identify and prioritize opportunities for beverage quality enhancement, cost reduction, and category growth.
- Project Management Excellence: Create detailed project plans with timelines, forecasts, resource allocations, and financial impact analyses for each initiative; lead cross‑functional project teams, manage communications, and ensure timely delivery.
- Annual Budget Ownership: Lead the development of annual Net Service Expense and Capital budgets for the assigned portfolio, monitoring variance and driving corrective actions throughout the fiscal year.
- Cost‑to‑Serve Optimization: Analyze drivers of service costs, design innovative equipment‑related solutions, and implement initiatives that decrease expenses while improving quality and profitability.
- Data‑Driven Decision Making: Leverage advanced data manipulation and analysis techniques to uncover trends, forecast demand, and guide strategic recommendations.
- Stakeholder Influence & Communication: Craft compelling presentations using the C4V methodology, articulate strategic narratives, and align internal and external partners around shared goals.
- Continuous Improvement: Champion a culture of agility and learning, incorporating feedback loops, best‑practice sharing, and technology adoption to sustain operational excellence.
Essential Qualifications & Experience
- Education: Bachelor’s degree (BS/BA) in Business, Engineering, Supply‑Chain Management, or a related field is required; an advanced degree (MS/MA/MBA) is strongly preferred.
- Customer‑Facing Experience: Minimum of three (3) years of direct experience managing senior‑level customer relationships, preferably in a sales or operational capacity within the beverage, consumer‑goods, or related industry.
- Operations Background: Two to four (2‑4) years of hands‑on operations management experience that demonstrates a track record of improving service delivery and operational efficiency.
- Project Management Provenance: Two to four (2‑4) years leading complex, cross‑functional projects, with a solid understanding of project lifecycle, risk mitigation, and stakeholder management.
- Analytical Skills: Demonstrated experience working with large data sets, performing quantitative analysis, and translating insights into actionable business strategies.
- Technical Acumen: Ability to quickly master equipment technologies, digital tools, and operational platforms that enable solution design and value delivery.
- Financial Literacy: Experience building and managing service and equipment expense budgets, conducting variance analysis, and presenting financial implications to senior leadership.
- Communication Proficiency: Exceptional written and verbal communication skills, with a proven ability to develop persuasive presentations and influence decision‑makers.
Preferred Qualifications & Desirable Attributes
- Professional certification in Project Management (PMP, PRINCE2) or Lean Six Sigma (Green Belt or higher).
- Prior experience within a multinational consumer‑goods organization, particularly in a role that bridges sales and operations.
- Demonstrated success driving sustainability initiatives—such as water stewardship, packaging reduction, or carbon‑footprint minimization—within a supply‑chain context.
- Fluency in using advanced analytics platforms (e.g., Tableau, Power BI, SQL) to visualize and communicate complex data insights.
- Comfortable navigating remote collaboration tools and leading virtual teams across multiple time zones.
- Strong mentorship mindset, with a desire to develop junior talent and contribute to a culture of continuous learning.
Core Competencies & Skills for Success
- Strategic Thinking: Ability to craft forward‑looking plans that address both customer needs and corporate profitability, balancing short‑term wins with long‑term value creation.
- Influencing & Negotiation: Skilled at building consensus, managing conflict, and persuading diverse stakeholders to adopt recommended solutions.
- Problem‑Solving: Proactive in identifying root causes, generating creative alternatives, and implementing corrective actions that drive measurable results.
- Agility: Comfortable operating in a fast‑paced, ever‑changing environment, quickly adapting strategies in response to market shifts or emerging data.
- Customer‑Centric Mindset: Deep empathy for the challenges faced by our partners, with a relentless focus on delivering superior service experiences.
- Collaboration: Proven ability to partner effectively with internal teams (sales, finance, marketing, supply chain) to ensure seamless execution of joint initiatives.
- Technology Savvy: Proficiency with ERP systems, CRM platforms, and digital workflow tools that underpin modern operations management.
- Leadership Presence: Confidence and credibility to represent Coca‑Cola at senior executive forums, both internally and with external customers.
Career Growth and Development Pathways
At Coca‑Cola, we view every role as a springboard to future leadership opportunities. As a National Customer Operations Manager, you will be positioned to:
- Progress to senior regional or global operational leadership positions, overseeing larger portfolios or broader functional domains.
- Expand your expertise into related areas such as commercial strategy, market development, or supply‑chain innovation.
- Participate in our internal talent development programs, including rotational assignments, executive coaching, and formal mentorship.
- Leverage a global network of peers and mentors to gain cross‑cultural insights and best‑practice sharing.
- Access continuous learning resources—online courses, certifications, and industry conferences—to keep your skill set at the cutting edge.
Our commitment to internal mobility means that high‑performing individuals who demonstrate strategic impact, collaborative spirit, and a growth mindset are regularly considered for accelerated career pathways.
Our Culture, Values, and Commitment to Inclusion
Our purpose—“to refresh the world and make a difference.”—guides every decision we make. We foster a culture built on four core behaviors:
- Curious: We encourage relentless learning, questioning the status quo, and exploring innovative solutions.
- Empowered: Employees are trusted to take ownership, make bold decisions, and drive results.
- Inclusive: Diversity of thought, background, and experience is celebrated; we believe that inclusive teams outperform their peers.
- Agile: We adapt quickly to changing market dynamics, leveraging data and technology to stay ahead.
As an Equal Opportunity Employer, Coca‑Cola is dedicated to providing a workplace free from discrimination. We actively support veterans, people with disabilities, and members of the LGBTQIA+ community. Our global inclusion initiatives include employee resource groups, unbiased hiring practices, and regular cultural competency training—all designed to ensure every voice is heard and valued.
Compensation, Benefits, and Perks
While the exact salary will be competitive and commensurate with experience, successful candidates can anticipate a comprehensive rewards package that typically includes:
- Base salary aligned with industry benchmarks for senior operational roles.
- Annual performance‑based bonus tied to individual, team, and company outcomes.
- Long‑term incentive opportunities such as stock options or restricted stock units.
- Robust health, dental, and vision coverage with multiple plan options.
- Generous paid time off, holidays, and a flexible remote‑work policy supporting work‑life balance.
- Retirement savings plans (401(k)) with company matching contributions.
- Professional development stipend, tuition reimbursement, and access to internal learning platforms.
- Well‑being resources, including mental‑health support, wellness challenges, and virtual fitness memberships.
- Employee discounts on Coca‑Cola products and exclusive access to brand events worldwide.
We understand that a fulfilling career is more than just compensation; it’s about the total experience of growth, recognition, and belonging.
How to Apply
If you are a results‑oriented leader who thrives on solving complex operational challenges, fostering strategic partnerships, and driving measurable business impact, we invite you to join our elite team of innovators. To submit your application, please click the link below, attach an updated resume and a compelling cover letter that highlights how your experience aligns with the responsibilities outlined above, and complete the short questionnaire.
Apply Now – Become a Catalyst for Customer Success at Coca‑Cola
We look forward to learning how your unique perspective will help us refresh the world, one partnership at a time.
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