Cetera Financial Group is seeking a Reporting and Billing Professional to join their Licensing & Registration team. This role involves providing operational support and customer service, focusing on advisory programs, billing processing, and internal communication to ensure quality service delivery.
Responsibilities
- Support of Cetera’s Advisory Programs including, Operational support and Customer Service for various departments within the organization as well as advisors across the Cetera Network
- Understanding of advisory programs and billing methodologies, Operations business and established knowledge around brokerage operations New Accounts, Money Movement, and Maintenance
- Responsible for daily processing of work associated with department to include:
- Advisory billing processing
- Perform various asset calculations/reconciliation
- Perform research as requested on customer accounts
- Provide phone support for department
- Other duties as assigned
- You will partner with your Operations Lead and/or Team Lead to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements
- You will cross train team members with the foundation of the Specialty Operations role. Cross training on billing functions, Envestnet platform and understanding workflows
- You will proactively work to identify and resolve potential problems with respect to operational and/or billing issues
- Respond to inquiries from internal as well as external customers via Sales Force, email, mail (if applicable), and phone (if applicable) in a timely fashion
- Partner with Internal teams to come to a resolution
- Handle complex cases that require detailed research as requested on customer accounts, respond on time
- Become competent in Docupace, NetX360, Adviceworks, mAA, Salesforce and Smartworks
- Provide the clients and advisors of our different communities operational support around Financial Planning operations
- Learn about our business and develop expertise in BD operations, processing and service as a steppingstone for acquiring additional responsibilities
- Responsible for low to mid escalations, partnering with Operations Team Lead and leadership to help resolve
- Partner with internal partners such as the Program Manager, AdviceWorks team and compliance
- Shared responsibility related to reviewing and completing compliance audit requests
- You will partner with your manager to understand all position requirements and ensure key metrics are achieved
- Process daily work items while meeting process requirements, SLA’s and achieving quality metrics
- You will partner with other team members to ensure advisors experience consistent, high-quality customer service
- Comply with processes and procedures of the team and regulatory requirements
- Perform research as requested on customer accounts
Skills
- Ability to multi-task
- Flexible and adaptable to change
- Strong communication and organizational skills
- Positive role model to colleagues
- Highly responsive to coaching and training
- Ability to learn quickly and multi-task effectively in a fast-paced environment
- Team player attitude
- Energetic and results-oriented
- Intermediate experience with Microsoft Excel
- High School Diploma or GED
- 1 years' applicable experience
- 1 years of experience with MS Office tools
- Licensing (if applicable)
- Previous experience in the Finance and/or Financial Services industry
- Bachelor's degree
- Series 99, 6, or 7 licensed
- Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
- Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments
Benefits
- Competitive performance-based bonus
Company Overview
Cetera Financial Group is a privately-held, independent broker-dealer and investment adviser families. It was founded in 2010, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.cetera.com.
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