Evolv Technology is dedicated to enhancing public safety through innovative security solutions. They are seeking a Field Service Technician who will support product installations, maintenance, and repairs while building strong client relationships and ensuring optimal performance of their products.
Responsibilities
- Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field
- Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize themselves with the typical tasks and challenges of the job
- Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have
- Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting their work in service reports or other forms
- Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from their manager or supervisor
- Be taking the initiative in group and independent situations to ensure Evolv, you, and your customer are set up for success
- Be developing strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv's revenue organization
- Have a strong understanding of the technical requirements of Evolv products
- Build a good rapport with our clients and create a lasting impression
- Independently resolve 2-5 break fixes
- Be excited about taking on more responsibility as you progress in your role
- Complete all required administrative tasks such as expenses, work orders, and RMAs
- Demonstrate a thorough understanding of the Express system and software
- Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues
- Independently perform repairs on the Express units
- Assist in on-the-job training of new personnel and third-party service providers
Skills
- Understanding the technical aspects of the products, including hardware and software components
- Ability to undergo and apply technical training on products, tools, equipment, and software used in the field
- Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools
- Skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance
- Competence in performing scheduled software maintenance and upgrades
- Ability to establish and maintain strong, long-lasting relationships with clients
- Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns
- Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation
- Capability to manage time effectively, ensuring the timely completion of all assigned work orders
- Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs)
- Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling
- Willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs
- Ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player
- Taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer
- Developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization
- Preparedness for frequent travel (up to 50-80% of the time), including to strategic locations and special event support activities
Benefits
- Equity as part of your total compensation package
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- A 401(k) plan (and 2% company match)
- Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
- Quarterly stipend for perks and benefits that matter most to you
- Tuition reimbursement to support your ongoing learning and development
- Subscription to Calm
Company Overview
Evolv Technology an AI-enabled touchless security screening system that uses digital sensors and artificial intelligence to detect threats. It was founded in 2013, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://www.evolvtechnology.com.Company H1B Sponsorship
Evolv Technology has a track record of offering H1B sponsorships, with 1 in 2023, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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