Transforming Healthcare, One Conversation at a Time
At CVS Health, we're driven by a singular purpose: to bring our heart to every moment of your health. As a leading healthcare company, we're committed to delivering personalized, convenient, and affordable healthcare solutions. Our Medicare Sales Specialists play a vital role in achieving this mission by educating existing Medicare members on available plan offerings and helping them find the right coverage for their specific healthcare needs.
About the Role
We're seeking a highly motivated and empathetic Medicare Sales Specialist to join our team as a Telesales representative. As a key member of our sales team, you'll work on defined campaigns to assist Aetna Medicare members in finding the most suitable coverage options. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service, are energetic and self-disciplined, and thrive in a fast-paced environment.
Key Responsibilities
- Work on defined campaigns to educate existing Aetna Medicare members on available plan offerings and help them find the most suitable coverage options.
- Conduct compliant presentations throughout the sales process, utilizing defined trainings, processes, and scripting.
- Acquire new members on available Medicare products via inbound and outbound campaigns.
- Assess customer needs by asking questions and demonstrating superior listening skills during sales presentations.
- Service existing members and address inquiries related to their product utilization, benefits, and more.
- Cross-sell applicable products to existing members.
- Maintain high compliance commitment and standards, with a robust knowledge of CMS and state regulations.
- Multitask effectively while interacting with prospects and members via phone.
- Participate in internal monitoring audits and coaching feedback sessions to review schedule adherence, quality, selling skills, and compliance.
- Ensure accurate data capture in our Customer Relationship Management system (CRM).
- Perform other duties as assigned.
Accountabilities
- Meet sales goals, conversion rates, and other acquisition metrics as outlined in the annual performance plan.
- Maintain high standards of professionalism and compliance at all times.
- Ensure new member acquisition meets organizational thresholds in relation to retention, cancellations, and rapid disenrollments.
- Adhere to call center quality audit programs.
- Achieve highest levels of member satisfaction as measured by various member surveys and member retention rates.
- Develop an expert-level understanding of products, services, and processes offered by the company.
- Demonstrate an expert-level understanding of MAPD/DSNP product offerings.
- Pass annual certifications, including American Health Insurance Plans (AHIP) Continued Education (CEs) Product Certification.
Required Qualifications
- 1 to 2 years of demonstrated sales experience.
- Active health insurance license or ability to obtain within 30 days of hire date or within two attempts.
- Ability to obtain release, if contracted with another firm/carrier (if applicable).
- Active use of computer for daily job activities.
- Ability to multitask while talking on the phone.
- Excellent communication and listening skills.
- Self-starter with a positive attitude and ability to control emotions when dealing with unhappy customers.
- Adaptable to a fast-paced, high-pressure, achievement-oriented environment.
- Proficient computer skills and knowledge of Microsoft Office.
- Must work Central Time hours.
Preferred Qualifications
- 1 to 2 years of Medicare sales experience.
- Medicare call center experience.
- High School Diploma or GED.
Compensation and Benefits
The typical pay range for this role is $15.00 - $24.23 per hour. The actual base salary offer will depend on various factors, including experience, education, geography, and other relevant factors. In addition to your compensation, you'll enjoy a comprehensive benefits package, including:
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Employee Stock Purchase Plan.
- Fully-paid term life insurance plan.
- Short-term and long-term disability benefits.
- Well-being programs.
- Education assistance.
- Free development courses.
- CVS store discount.
- Discount programs with participating partners.
- Paid Time Off (PTO) or vacation pay.
- Paid holidays throughout the calendar year.
Our Culture and Work Environment
At CVS Health, we're committed to creating a culture that supports our employees' growth and well-being. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. They make choices that benefit the team, collaborate to make a difference, and embody our core values. As a remote Telesales representative, you'll be part of a dynamic team that values flexibility, innovation, and exceptional customer service.
Career Growth Opportunities
As a Medicare Sales Specialist, you'll have opportunities to develop your skills and advance your career within our organization. You'll work with a talented team of professionals who are passionate about delivering exceptional customer service and driving business growth. Our commitment to ongoing training and development will help you stay up-to-date on industry trends and best practices, ensuring you're equipped to succeed in your role.
Take the Next Step
Are you ready to join a team that's transforming the healthcare industry? Apply now and let's discuss how you can become a vital part of our success story. We're excited to hear from talented individuals who share our passion for delivering exceptional customer service and making a positive impact on people's lives.
Don't miss this opportunity to join CVS Health and make a difference in the lives of our customers. Apply today!
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