Join Our Team as a Weekend Patient Coordinator
Are you looking for a fulfilling and challenging remote role in the healthcare industry? Do you have excellent communication skills and a passion for helping others? Look no further than AccessNurse, a TeamHealth company, as we seek exceptional individuals to join our team as Weekend Patient Coordinators. This is a unique opportunity to work in a non-clinical, medical support role, providing essential services to patients in need of medical assistance and support.
About AccessNurse and the Role
AccessNurse, a TeamHealth company, is a leading provider of medical support services, and we are committed to making a difference in healthcare. Our team is dedicated to delivering exceptional patient care, and we are seeking talented individuals to join our team as Weekend Patient Coordinators. As a Patient Coordinator, you will be the first point of contact with patients seeking medical assistance and support from their doctor. You will build trust with patients, provide compassion and empathy, and accurately document their needs prior to speaking with a nurse.
Key Responsibilities:
- Provide exceptional customer service to patients, responding to their needs and concerns in a compassionate and empathetic manner.
- Accurately document patient information, ensuring data integrity and confidentiality.
- Build trust with patients, establishing a rapport and providing support throughout their medical journey.
- Collaborate with nurses and other healthcare professionals to ensure seamless patient care.
- Utilize customized scripting to guide patient interactions, ensuring consistency and quality of care.
- Manage and prioritize multiple patient interactions, working efficiently and effectively in a fast-paced environment.
- Maintain confidentiality and adhere to HIPAA guidelines, ensuring the secure handling of patient information.
Requirements and Qualifications:
Essential Qualifications:
- High School Diploma or GED required; Associate's Degree preferred.
- 1+ year of customer service experience required; 1-2 years of healthcare experience desired.
- Inbound call center experience preferred; experience in a medical office, clinic, or front desk role also beneficial.
- Ability to type a minimum of 25 wpm, with excellent organizational and computer skills.
- Excellent listening and comprehension skills, with the ability to determine key information from patients.
- Professional, courteous telephone voice, with the ability to defuse conversations and escalate situations as needed.
- Dependable, reliable, and trustworthy, with a strong commitment to confidentiality and HIPAA compliance.
Preferred Qualifications:
- Bilingual Patient Coordinators who can converse in Spanish and document in English simultaneously.
- Experience with call center software and technology.
- Familiarity with medical terminology and healthcare operations.
What We Offer:
Competitive Compensation and Benefits:
- Flat rate of $22.00 per hour, with opportunities for growth and advancement.
- Benefits eligibility for full-time staff, including medical, dental, vision, and life insurance.
- 401(k) plan program with discretionary matching funds available.
- $500 Employee Referral Bonus with no cap.
Remote Work Environment:
- Work from home with company-provided equipment, including a computer, keyboard, mouse, and dial pad/phone.
- Flexible scheduling, with opportunities for weekend and part-time work.
- Opportunities for career growth and professional development.
Perks and Discounts:
- Perks at Work: discounts on car rentals, electronics, apparel, and much more.
- Employee LiveWell program for health and well-being.
- Employee Assistance Program.
Remote Workstation Requirements:
Internet:
- Reliable high-speed internet connection required, with a minimum bandwidth of 23 megabits download and 10 megabits upload.
- Cable internet provider recommended; satellite internet and cellular hotspots not sufficient.
- Hardwire internet connection from modem or Ethernet jack to work computer required.
Telephone:
- Reliable telephone line required, at the employee's expense; land-line phone or voice-over line provided by the same company as internet recommended.
- Phone line must be directly connected from workstation to phone jack or modem.
Workstation:
- Adequate space for two 27" computer monitors, computer, keyboard, mouse, and dial pad/phone.
- Room with a door that can be locked, ensuring a HIPAA-compliant workspace.
Physical and Environmental Demands:
- Job performed in a well-lit, modern office setting.
- Occasional lifting (20 pounds or less).
- Visual and auditory acuity.
- Manual and finger dexterity.
- Occasional stress.
- Frequent work on a PC/computer and prolonged telephone work.
Training and Onboarding:
We offer a comprehensive training program, including:
- Paid remote class that begins on February 5th, 2025, with 100% attendance required.
- Week 1: February 10-14, M-F 9a-5p Eastern.
- Week 2: February 17-21, M-F 11a-7p Eastern.
Why Join AccessNurse?
By joining our team as a Weekend Patient Coordinator, you will have the opportunity to:
- Make a difference in healthcare, providing essential services to patients in need.
- Work with a reputable and growing company, committed to delivering exceptional patient care.
- Develop your skills and expertise, with opportunities for career growth and professional development.
- Enjoy a flexible and remote work environment, with competitive compensation and benefits.
Apply Now:
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
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