Are you a motivated and customer-focused individual looking for a new challenge? Do you have a passion for sales and exceptional customer service? Jewelry Television (JTV) is seeking a highly skilled Live Chat Agent to join our remote team and provide top-notch sales and customer experience support to our customers via live chat. As a Live Chat Agent, you will be the face of JTV's customer care team, working from the comfort of your own home and enjoying a competitive salary and benefits package.
Jewelry Television (JTV) is a leading retailer of jewelry and gemstones in the United States, with a proven 30-year history of providing exceptional customer experiences through our omni-digital strategy. We leverage a range of digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry-leading mobile optimized e-commerce platform, and a robust social media presence. Our commitment to education and customer satisfaction is reflected in our team of Graduate Gemologists and Accredited Jewelry Professionals.
As a Live Chat Agent, you will be responsible for providing sales and customer experience support to JTV.com customers via live chat. You will focus on moving visitors past the point of browsing to engaging in sales dialogue, establishing and nurturing prospective customer relationships to achieve sales goals. If you are a friendly, self-directed person with excellent communication skills and a passion for sales, we want to hear from you!
To succeed as a Live Chat Agent, you will need to possess a range of skills and competencies, including:
At JTV, we are committed to the growth and development of our employees. As a Live Chat Agent, you will have access to a range of learning and development opportunities, including:
At JTV, we pride ourselves on our positive and supportive company culture. As a remote Live Chat Agent, you will have the flexibility to work from home and enjoy a range of benefits, including:
We offer a competitive salary and benefits package, including:
At JTV, we are committed to providing exceptional customer experiences and building a positive and supportive company culture. As a Live Chat Agent, you will have the opportunity to:
If you are a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Apply now and let's discuss how you can become a vital part of our success story.
Jewelry Television (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Jewelry Television (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television (JTV) participates in the Tennessee Drug-Free Workplace Program.
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