Join the CVS Health Team as a District Performance Coordinator - Pharmacy Operations
CVS Health is a leading healthcare company that is dedicated to delivering high-quality, patient-centered care. We are currently seeking a highly skilled and motivated District Performance Coordinator - Pharmacy Operations to join our team in Raleigh, NC. As a key member of our pharmacy operations team, you will play a critical role in driving pharmacy performance and excellence across our market.
About CVS Health
At CVS Health, we share a single, clear purpose: Carrying our heart to every moment of your health. This purpose guides our commitment to delivering enhanced, human-driven healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our inspiration sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want every individual who works at CVS Health to feel empowered by the role they play in changing our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
Job Summary
The District Performance Coordinator - Pharmacy Operations (DPC) is a critical support partner to the Pharmacy District Leader (DL, RX) and Market Support Pharmacist Leader (DSPL), providing insights to help drive pharmacy location-level performance. The DPC will have various responsibilities, including managing pharmacist scheduling and payroll, overseeing immunization center scheduling, and performing administrative tasks.
Key Responsibilities
- Manage pharmacist scheduling and payroll for the district, including collaborating with the DSPL to ensure that Market Support Pharmacists (DSPs) are scheduled appropriately to support pharmacy operations
- Oversee immunization center scheduling for flu season, including inputting facilities into the scheduling tool and checking the scheduling tool daily to ensure adequate coverage
- Perform administrative tasks, such as cost reconciliation, store supply ordering, and HR ticket entries
- Pull, organize, and analyze reports to highlight district and individual pharmacy opportunities for DL, RX, DSPL, and PMs
- Follow up on exceptional issues, such as exception reporting, CRS reviews, and IT/service ticket escalations
- Manage the schedule and email requests for the DL, RX while they are engaged in store visits
- Act as a change champion for the district, liaising with CSC partners to track and monitor progress on implementation of pilots and new program rollouts
Essential Work Obligations and Responsibilities Include:
- Set and maintain pharmacist schedules for stores in the district, including openings list and shift coverage, DSP pharmacist scheduling, pharmacist vacation approvals and coverage coordination, and sick call coverage
- Support DL, RX administrative requirements, as needed, including cost reconciliation, store supply ordering, HR ticket entries, TempAlert outings, HR Review, pharmacist vacation approvals, and mileage entries
- Manage DL, RX schedule and inbox to ensure timely follow-up on all urgent matters, utilizing judgment to independently address issues when possible, and escalate when required
- Pull, control, and analyze store- and district-level pharmacy reports to help identify potential opportunities across the market
- Support staffing for the district, as needed, including opening and maintaining STARSource orders, evaluating candidates for excluded (RPh) and hourly (Rx Professionals) roles, and attending career fairs/recruiting events
- Travel to various parts of the market, as needed, with the DL, RX or independently to support pharmacy operations and planned/spontaneous events
Requirements
Essential Qualifications:
- Bachelor's degree required; Associate's degree preferred
- Pharmacy Professional licensure/certificate obtained no later than 90 days in job
2+ years of experience in a retail or professional setting
- Excellent communication and interpersonal skills, with ability to work effectively with various stakeholders
- Strong organizational skills, with ability to manage multiple tasks simultaneously and meet deadlines with minimal supervision
- Proficiency in Microsoft Office, including Teams, Word, Excel, PowerPoint, and Outlook
Preferred Qualifications:
- Pharmacy Professional experience strongly preferred
- Familiarity and experience with mySchedule and Workbrain or other scheduling/time and attendance/payroll systems highly preferred
What We Offer
At CVS Health, we offer a comprehensive benefits package, including:
- Competitive salary and bonus structure
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for career growth and development
Work Environment and Culture
At CVS Health, we strive to create a culture of diversity, inclusion, and belonging. We are committed to providing a work environment that is engaging, challenging, and rewarding. Our culture is built on our Heart At Work Behaviors, which include:
- Putting the customer at the center of everything we do
- Embracing change and innovation
- Working together as a team
- Demonstrating integrity and accountability
How to Apply
If you are a motivated and talented professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.
CVS Health is an equal opportunity employer and welcomes applications from diverse candidates.
Apply Now