Join the American Airlines Family and Take Your Career to New Heights
Are you ready to embark on a journey of growth and development with one of the world's leading airlines? Look no further than American Airlines, where we're seeking highly skilled and motivated Customer Service Agents to join our team. As a Customer Service Agent, you'll have the opportunity to work from home and enjoy a fulfilling career with a top-notch company. With a competitive salary of $35/hour and a comprehensive benefits package, this is a job you won't want to miss.
About American Airlines
At American Airlines, we're dedicated to providing exceptional customer service and ensuring that every passenger has a safe and enjoyable travel experience. With a rich history spanning nearly a century, we've established ourselves as a leader in the aviation industry. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're committed to fostering a diverse and inclusive work environment.
Job Summary
We're seeking experienced Customer Service Agents to work from home and provide top-notch service to our customers. As a Customer Service Agent, you'll be responsible for handling customer inquiries, resolving issues, and providing support across various channels. If you're passionate about delivering exceptional customer service and have a strong work ethic, we want to hear from you.
Key Responsibilities
- Issue, reissue, and refund traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform traveler check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue updates
- Issue vouchers or coordinate with contractors for traveler hotel facilities, meals, and transportation; coordinate refuel and revive
- Perform traveler loading, including ticket lift or ticket lift/confirmation
- Work door reader/scanner and related duties, including pre-boarding, monitoring/checking carry-on items, and gate line models
- Work jetways/spans for purposes of boarding and deplaning travelers
- Make boarding and flight door announcements
- Convey domestic/international flight records
- Perform traveler administration flight close-out procedures
- Acknowledge, check, and tag travelers' luggage at destination points, full-service ticket counters, and premium ticket counters
- Maintain schedule of flight loading process
- Perform client assistance hands-on training
- Process and complete Visa luggage exchanges at stands in the ticket counter area and activation stations
- Assist travelers with self-service stand check-in and booth items handling at ticket counters
- Line lines at ticket counter stands and ticket counters
- Clear/confirm international reports at booth in the ticket counter area and activation stations
- Acknowledge and initiate travelers' self-labeled bags at activation stations
- Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
- Perform client support work related to handling regional flights and contractor/ground handling arrangements or contracts
- Have regular and predictable attendance on location, including fulfilling any compulsory overtime requirements
- Respond and assist during security and emergency situations
- Furnish connecting travelers with gate information
- Provide quality client support in a professional manner and according to American's guidelines
- Adhere to organization policies, procedures, and performance standards
- Complete task-relevant stages of training
- Comply with laws and regulations (e.g., Spot, FAA, TSA)
- Utilize various internal resources/systems, including during client interactions
- Wear uniform as required by organization policy
Requirements
Essential Qualifications:
- Bachelor's degree
- Relevant experience in customer service or a related field
- Bilingual language skills required in certain areas
- Valid driver's license as required by local authorities
- Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to obtain proper airport power or U.S. Customs security clearances, if applicable
- Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to fulfill organization and security requirements
- Must be authorized to work in the U.S.
Preferred Qualifications:
- Working knowledge of Sabre or other Traveler Administration Systems
- Previous experience in customer service, particularly in a high-speed environment
What We Offer
At American Airlines, we're committed to providing our employees with a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits you can expect:
- Medical benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy.
- Wellness programs: We believe that you should be your best self - that's why our wellness programs provide you with the tools, resources, and support you need.
- 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available following one year.
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Why You'll Love Working at American Airlines
At American Airlines, we're dedicated to fostering a diverse and inclusive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're committed to providing our employees with opportunities for growth and development.
As a Customer Service Agent, you'll have the opportunity to work from home and enjoy a fulfilling career with a top-notch company. With a competitive salary and a comprehensive benefits package, this is a job you won't want to miss.
How to Apply
If you're ready to take your career to new heights with American Airlines, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Don't miss out on this chance to join our team and start your journey with American Airlines. Apply today and take the first step towards a fulfilling career in customer service!
Apply Now