About Us
At Amex GBT Egencia, we're on a mission to revolutionize the way corporations manage their travel programs. As a leader in the corporate travel industry, we're committed to delivering innovative solutions that make a real impact. Our team is passionate about travel as a force for good, and we're dedicated to helping our colleagues achieve success while fostering an inclusive and collaborative culture.
Job Summary
We're seeking an experienced and motivated Global Account Manager to join our remote team. As a key member of our Professional Services team, you'll be responsible for driving our leadership in corporate travel within our Global Account clients. You'll work closely with new and existing corporate accounts across multiple regions, including North America, European markets, Asia Pacific, and Latin America. Your primary goal will be to develop multi-dimensional relationships with our Global Customers and provide customized solutions for their Worldwide travel needs.
Key Responsibilities
- Own a portfolio of global accounts operating in multiple POS, with a view to strategize the growth for our global clients as part of the wider Amex GBT Egencia offering.
- Deliver a Strategic Account Plan for each account within the portfolio.
- Build a strong rapport as a trusted advisor to our Global Clients, developing long-term relationships throughout the customer lifecycle.
- Act as the client's lead Global Account Manager: in this capacity, the global account manager will collaborate with local AMs in each POS to aggregate and deliver data from all POS to client, while cascading instructions to secondary markets to execute and managing local operational issues.
- Lead projects as required with the ability to guide cross-functional teams to achieve established goals and deliverables.
- Identify and support global process and offerings in other Egencia markets to drive travel program standardization and manage client's expectations of service.
- Deliver regular Business Reviews to clients while also collecting and aggregating data from other POS when necessary. Provide analysis and deliver recommendations to drive a strong program adoption and deliver savings whilst delivering against the customer's measures of success.
- Interact and build a strong, positive rapport with the Account Management team(s) globally, also developing long-term relationships throughout the customer lifecycle.
- Lead projects and initiatives as required, with ability to guide cross-functional teams to achieve established goals and deliverables as needed.
- Become a functional expert in Change Management.
- Represent Egencia in a professional manner; maintain composure in times of stress; ensure the highest levels of service and professionalism.
What We're Looking For
We're seeking a highly motivated and experienced professional with a strong background in client relationships, sales, and account management. The ideal candidate will have:
- Experience building client relationships in a commercial B2B account/portfolio management environment, managing a portfolio of global clients operating across regions.
- Travel, technology, TMC, or SaaS background required.
- Strong working knowledge of the Americas, including Latin America, EMEA, and APAC regions, culture, and business protocol.
- Ability to build relationships through mutual trust, respect, and understanding, and to manage relationships across multiple groups with remarkably diverse backgrounds.
- Self-motivated with demonstrated strengths managing multiple projects simultaneously in a fast-paced, changing environment, and driving completion with limited direction.
- Exceptional negotiating and facilitation skills.
- The ability to recognize and respond appropriately to different situations through the use of advanced communication strategies.
- Ability to account manage and upsell additional product and services.
- Proven history of obtaining/surpassing targets on a consistent basis.
- Ability to work effectively in a matrix environment and deliver results.
- Tech-savvy with ability to communicate technical product features effectively and enthusiastically.
- Effectively work independently in a virtual environment.
Career Growth Opportunities and Learning Benefits
We're committed to helping our employees grow and develop their careers. As a Global Account Manager, you'll have access to:
- Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- Opportunities to work on high-profile projects and collaborate with cross-functional teams.
- Regular feedback and coaching to help you achieve your career goals.
- A comprehensive onboarding program to ensure your success in the role.
Work Environment and Company Culture
We're a remote-friendly company that values flexibility and work-life balance. As a Global Account Manager, you'll have the opportunity to work from home and enjoy:
- A flexible schedule that allows you to work from anywhere.
- A collaborative and inclusive work environment that values diversity and equity.
- Access to a range of employee benefits, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Opportunities to connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
Compensation, Perks, and Benefits
We offer a competitive salary range of $50,000 to $100,000, depending on experience and qualifications. In addition to base salary, this role may be eligible for an annual Performance-Based Incentive, which rewards participants based on company performance. We also offer a range of benefits, including:
- Flexible benefits tailored to each country and start the day you do.
- Travel perks, including deals on flights, hotels, cruises, and car rentals.
- Global tuition assistance and access to over 20,000 courses on our learning platform.
- Leadership courses and new job openings available to internal candidates first.
- Diversity, Equity, and Inclusion initiatives and resources.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
How to Apply
If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box." Please apply anyway. You may be exactly the person we're looking for! Click the link below to learn more and apply.
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Equal Employment Opportunity
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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Reasonable Accommodation
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