Introduction to Optum and Our Mission
Optum, a leading global health organization, is dedicated to delivering care and connecting people with the resources they need to live healthier lives. Our team is passionate about improving health outcomes, and we are committed to making a positive impact on the communities we serve. As a Behavioral Health Care Advocate, you will play a vital role in our mission to advance health equity on a global scale. You will have the opportunity to work with a talented team of professionals who share your passion for delivering high-quality care and making a difference in the lives of others.
Job Overview
We are seeking an experienced and compassionate Behavioral Health Care Advocate to join our team in Southwest Virginia. As a field-based advocate, you will work closely with Medicaid members, providing personalized support and guidance to help them navigate the healthcare system. Your role will be multifaceted, and you will have the opportunity to work in a variety of settings, including hospitals, community centers, and members' homes. You will serve as an educator, evaluator, service coordinator, and community resource researcher, working to ensure that our members receive the care and support they need to thrive.
Key Responsibilities
- Visit Medicaid members in their homes and/or other settings, including community centers, hospitals, or providers' offices, to provide personalized support and guidance
- Develop and implement individualized care plans to address the unique needs of each member, including condition education, medication reviews, and connections to resources such as Home Health Aides or Meals on Wheels
- Collaborate with healthcare providers, community resources, and other stakeholders to ensure that members receive comprehensive and coordinated care
- Assist members with transitions from care facilities back to their homes, providing support and guidance to ensure a smooth and successful transition
- Utilize your knowledge of local and state community resources to connect members with the services and support they need to achieve their health goals
Essential Qualifications
To be successful in this role, you will need to possess a strong foundation in behavioral health, as well as excellent communication and interpersonal skills. The following qualifications are required:
- Licensed Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; or Licensed Ph.D.
- Active, unrestricted, independent license in Virginia: LCSW, LMFT, LPC, or LP
- At least 1 year of experience working in behavioral health, with a focus on delivering personalized support to individuals with complex needs
- Proficient computer skills and good working knowledge of Microsoft Word and Outlook
- Access to reliable transportation that will allow you to travel within an assigned territory in Southwest Virginia
- Access to secure, high-speed internet (Broadband Cable, DSL, or Fiber) and a dedicated, distraction-free workspace at home
Preferred Qualifications
The following qualifications are preferred, but not required:
- At least 1 year of experience working with the Medicaid population, with a focus on delivering personalized support to individuals with complex needs
- At least 1 year of Community Mental Health experience, with a focus on delivering evidence-based interventions and supporting individuals with serious behavioral health needs
- At least 1 year of experience working with local and state community resources in Virginia, with a focus on connecting individuals with the services and support they need to achieve their health goals
- Medical/Behavioral setting experience (i.e., hospital, managed care organization, or joint medical/behavioral outpatient practice), with a focus on delivering comprehensive and coordinated care
- Dual diagnosis experience with mental health and substance abuse, with a focus on delivering evidence-based interventions and supporting individuals with complex needs
Skills and Competencies
To be successful in this role, you will need to possess a range of skills and competencies, including:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with members, healthcare providers, and community resources
- Strong problem-solving and critical thinking skills, with the ability to analyze complex situations and develop effective solutions
- Ability to work independently and as part of a team, with a focus on delivering high-quality care and supporting the needs of our members
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities
- Ability to maintain confidentiality and handle sensitive information with discretion and professionalism
Career Growth Opportunities and Learning Benefits
At Optum, we are committed to supporting the growth and development of our employees. As a Behavioral Health Care Advocate, you will have access to a range of career growth opportunities and learning benefits, including:
- Comprehensive training and orientation program, with a focus on delivering high-quality care and supporting the needs of our members
- Ongoing professional development opportunities, with a focus on advancing your skills and knowledge in behavioral health
- Opportunities for advancement and career growth, with a focus on supporting your long-term career goals
- Recognition and reward programs, with a focus on recognizing and rewarding your contributions to our team
Work Environment and Company Culture
At Optum, we are committed to creating a positive and supportive work environment that fosters collaboration, creativity, and innovation. Our company culture is guided by a set of core values that prioritize diversity, inclusion, and respect for all employees. As a Behavioral Health Care Advocate, you will be part of a talented team of professionals who share your passion for delivering high-quality care and making a difference in the lives of others.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of perks and benefits, including:
- Comprehensive benefits program, with a focus on supporting your physical and mental health
- Performance rewards and recognition programs, with a focus on recognizing and rewarding your contributions to our team
- Opportunities for professional development and career growth, with a focus on advancing your skills and knowledge in behavioral health
- Flexible work arrangements, with a focus on supporting your work-life balance and overall well-being
Conclusion
If you are a compassionate and experienced behavioral health professional who is passionate about delivering personalized support to individuals with complex needs, we encourage you to apply for this exciting opportunity. As a Behavioral Health Care Advocate with Optum, you will have the opportunity to make a positive impact on the lives of others, while also advancing your skills and knowledge in behavioral health. Don't miss out on this exciting role – apply now and take the first step towards a rewarding and challenging career with Optum!
Apply Now