Introduction to Our Company
Imagine being part of a team that creates unforgettable, immersive travel experiences for families, friends, and individuals from around the world. At Adventures by Disney and National Geographic Expeditions, we offer guided-group adventures that span over 40 destinations, including land, river, and expedition cruises. With a legacy of over 135 years, our company is dedicated to providing exceptional travel experiences while supporting exploration, research, and education efforts. We are now seeking an experienced Associate Destination Manager to join our team and play a vital role in overseeing the comprehensive program operations of our international and domestic group travel products.
Job Overview
As an Associate Destination Manager, you will be responsible for managing and overseeing program operations, including preparing trip-related documents, invoicing, and managing staff responsibilities. You will work closely with internal partners, colleagues, On Trip Staff, and suppliers to ensure outstanding guest satisfaction and seamless logistics. This role requires a strong and diverse skillset, including expertise in coordinating intricate logistics, project management, and budgeting. If you have a passion for travel, excellent communication skills, and a keen eye for detail, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Build and maintain strong relationships with On Trip Staff and suppliers, ensuring the highest standards in execution and brand adherence.
- Collaborate with various internal teams, including Call Center, Finance, Marketing, Legal, Risk Management, Guide Operations, and Trip Services.
- Manage and oversee program operations, including preparing trip-related documents, invoicing, and managing staff responsibilities, using SAP for invoice payment and assisting Destination Manager as needed.
- Conduct intricate logistical planning, update, and manage budgets, review and reconcile invoices, monitor room counts, and supervise deposit and payment dates for assigned itineraries.
- Cultivate relationships with third-party suppliers, effectively communicate, negotiate terms and conditions, and hold suppliers accountable for logistical execution and quality standards.
- Ensure accurate completion and communication of documentation, including product builds, legal paperwork, itinerary overviews, and training procedures.
- Collaborate with Guide Operations, Talent Teams, Trip Services, and the Contact Center to implement operational requirements, handle inventory, and address special requests.
- Oversee all operational aspects of assigned itineraries, negotiating annual program elements with favorable rates and terms from suppliers.
- Improve itineraries based on Guest surveys and Guide trip reports, while handling itinerary-change processes and collaborate on new itinerary development.
- Onboard and review the work product of On Trip Staff, providing coaching, counseling, and development to ensure adherence to company standards.
- Implement and oversee travel and entertainment requirements for On Trip Staff, supporting business initiatives.
- Partner with Trip Development team to ensure a seamless flow from itinerary development to execution.
- Review and edit marketing materials for accuracy, including brand-specific websites, brochures, and other printed/online material.
- Foster diversity and inclusion within the team, products, and services.
- Implement and enforce safety and security procedures and contribute to the company’s internal Emergency Operations process.
- Participate in after-hours emergency phone coverage on a rotating basis and perform other vital or assigned duties.
Essential Qualifications
- 4+ years of experience in operations, travel, logistics, or project management, ideally within trip operations, the travel or hospitality industry.
- Ability to build and maintain strong relationships with internal teams, suppliers, and third-party partners.
- Demonstrated ability to work independently in a dynamic, fast-paced environment, collaborating seamlessly with various collaborators.
- Upholds a positive outlook, exuding confidence, and professionalism, with an unwavering commitment to consistently delivering exceptional products and services.
- Expertise in coordinating intricate logistics and a track record of strong implementation capabilities.
- Proven proficiency in planning and project management, showcasing the ability to handle multiple high-priority projects, meet deadlines, and deliver results in a timely manner.
- Proficient in creating and managing budgets, ensuring financial efficiency in program operations.
- Advanced skills in Excel, Word, and PowerPoint to effectively analyze, present, and communicate information.
- Demonstrated negotiation skills, coupled with a keen attention to detail and accuracy when dealing with suppliers and contractual agreements.
- Outstanding oral and written communication skills, including the ability to navigate potential language barriers while effectively engaging with global suppliers.
- Proactive problem-solving skills, demonstrating the ability to anticipate and identify issues, offering creative solutions to challenging situations.
- Strong administrative and organizational capabilities, enabling effective project management with minimal direction.
- Proficient navigation through a large corporate structure and associated processes.
- Proven interpersonal skills, fostering effective collaboration with diverse teams and collaborators.
Preferred Qualifications
- Possess a valid Passport.
- Prior experience within the travel or hospitality industry.
- Knowledge of international travel regulations, customs, and standard processes.
- Experience handling operational aspects of luxury travel or high-end experiences.
- Experience working and negotiating with global suppliers.
- Multilingual proficiency, demonstrating the ability to communicate fluently in multiple languages.
- Familiarity with QuickBase or other CRM software.
- Knowledge of international and domestic destinations with travel experience.
- Previous experience in implementing and carrying out safety and security procedures.
Education Requirements
- Bachelor’s degree in Business, Hospitality, Event Management, or relevant field, or equivalent work experience.
Preferred Education
- Certification in Project Management, Logistics, or Hospitality.
Career Growth Opportunities and Learning Benefits
At Adventures by Disney and National Geographic Expeditions, we are committed to providing our employees with opportunities for growth and development. As an Associate Destination Manager, you will have the chance to work on a wide range of projects, collaborate with diverse teams, and develop your skills in areas such as project management, logistics, and budgeting. You will also have access to training and development programs, including certification courses and workshops, to help you advance in your career.
Work Environment and Company Culture
Our company culture is built on a foundation of creativity, innovation, and teamwork. We believe in fostering a positive and inclusive work environment that encourages collaboration, open communication, and mutual respect. As an Associate Destination Manager, you will be part of a dynamic and fast-paced team that is passionate about creating exceptional travel experiences. You will have the opportunity to work with a talented group of professionals who share your passion for travel and hospitality.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary, benefits, and perks that are designed to help you live your best life. Our benefits package includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. You will also have access to exclusive discounts on Disney products and services, as well as opportunities to participate in company-sponsored events and activities.
Conclusion
If you are a motivated and experienced professional with a passion for travel and hospitality, we encourage you to apply for this exciting opportunity. As an Associate Destination Manager, you will have the chance to work on a wide range of projects, collaborate with diverse teams, and develop your skills in areas such as project management, logistics, and budgeting. You will also have access to training and development programs, a competitive compensation package, and a positive and inclusive work environment. Don’t miss out on this opportunity to join our team and help create unforgettable travel experiences for our guests. Apply now and take the first step towards an exciting and rewarding career with Adventures by Disney and National Geographic Expeditions.
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