Welcome to blithequark
At blithequark, we are passionate about empowering communities to design, build, operate, and maintain their assets and infrastructure through innovative GIS-centric solutions. As a leader in the industry, we recognize the importance of effective asset management in enhancing the quality of life for citizens and driving economic growth. Our mission is to provide cutting-edge technology and exceptional services that enable communities to thrive. We are now seeking an experienced Customer Success Manager to join our team and play a vital role in driving customer retention, contract renewal, and expansion.
Job Overview
The Customer Success Manager position is a critical role at blithequark, responsible for ensuring our customers achieve their goals and objectives through the effective use of our Enterprise Asset Management (EAM) solutions. As a trusted advisor, you will work closely with our customers to understand their needs, provide guidance and support, and identify opportunities for growth and expansion. Your expertise in GIS, Cityworks, and customer/account management will be essential in driving value and delivering exceptional customer experiences.
Key Responsibilities
- Develop and execute customer success plans to ensure high levels of customer satisfaction and retention
- Build and maintain strong relationships with customers, including local and county government agencies, municipal and utility districts, and other stakeholders
- Provide training, support, and guidance to customers on the use of our EAM solutions, including GIS-centric technologies
- Identify and pursue opportunities for upselling and cross-selling, driving revenue growth and expansion
- Collaborate with internal teams, including sales, marketing, and product development, to ensure alignment and effective communication
- Stay up-to-date with industry trends, best practices, and emerging technologies, applying this knowledge to drive innovation and improvement
Requirements
- BS/BA in business management, GIS, geography, or a related field
- Solid knowledge of local or county government, including Community Development, Public Works, and Utilities
- Experience working with municipal and/or utility districts, with a deep understanding of their needs and challenges
- Prior experience in customer/account management, with a proven track record of driving customer retention and expansion
- Strong knowledge of GIS and Cityworks, with the ability to apply this expertise to drive customer success
Preferred Qualifications
- Advanced degree in business management, GIS, or a related field
- Certifications or training in customer success management, account management, or a related field
- Experience working with blithequark solutions, including EAM and GIS-centric technologies
- Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
Skills and Competencies
- Strong business acumen, with a deep understanding of the needs and challenges of local and county government agencies
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong knowledge of GIS and Cityworks, with the ability to apply this expertise to drive customer success
Career Growth and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to a range of training and development opportunities, including:
- Comprehensive onboarding program, including training on our EAM solutions and GIS-centric technologies
- Ongoing professional development, including workshops, webinars, and conferences
- Opportunities for career advancement, including leadership roles and specialized positions
- Access to a range of online courses and training programs, including customer success management and account management
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on a foundation of innovation, collaboration, and customer focus. As a Customer Success Manager, you will be part of a talented and dedicated team, working together to drive customer success and deliver exceptional results. Our work environment is characterized by:
- Open communication and collaboration, with regular team meetings and feedback sessions
- A culture of innovation, with a focus on emerging technologies and best practices
- A commitment to customer focus, with a deep understanding of the needs and challenges of our customers
- A range of social and recreational activities, including team-building events and community outreach programs
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including a range of perks and benefits. These include:
- Medical, Dental, Vision, Life, and Disability insurance plans
- Time off plans, including vacation, sick leave, and holidays
- Retirement plans, including 401(k) and pension schemes
- Paid Parental Leave, including maternity and paternity leave
- Employee Stock Purchase Plan, with options to purchase blithequark stock
- Tax savings plans, including health, dependent care, and commuter expenses
Conclusion
If you are a motivated and experienced customer success professional, with a passion for GIS-centric solutions and community development, we encourage you to apply for this exciting opportunity. As a Customer Success Manager at blithequark, you will be part of a dynamic and supportive team, working together to drive customer success and deliver exceptional results. With a range of training and development opportunities, a competitive compensation package, and a commitment to innovation and customer focus, this is an opportunity not to be missed. Apply now to join our team and take your career to the next level.
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