At arenaflex, we're revolutionizing the way home care is delivered, bringing dignity and support to patients needing care in their homes and to the caregivers who care for them. As a leading healthcare company, we're committed to creating an inclusive environment for all employees, celebrating diversity and promoting a culture of empathy, ownership, and positivity. We're now building a talent pool of strong customer service professionals for our Arizona office, and we're excited to invite passionate and motivated individuals to join our team.
**About arenaflex**
arenaflex is a healthcare company that's been innovating and revolutionizing the way home care is delivered since 2016. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus, including operations in other states and tech-based innovations. Our mission is to provide high-quality care to our patients while supporting the caregivers who care for them. We pride ourselves on our values, which drive the level of care that we deliver:
* **Here For You**: An attitude of service, empathy, and availability
* **Own It**: Drive and ownership
* **Do the Right Thing**: High integrity
* **Be Positive**: Great attitude and a can-do positive approach to challenges
**Join arenaflex in Arizona**
We're seeking talented and motivated individuals to join our customer service team in Arizona. As a member of our team, you'll play a vital role in supporting individuals and their families in need. You'll have the opportunity to make a difference in healthcare, build a rewarding career, and grow professionally in a supportive environment.
**Available Roles**
We're building a talent pool of strong customer service professionals for the following roles:
* **HomeCare Sales Specialist I**: Connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
* **Intake Specialist I**: Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
* **Onboarding Specialist I**: Guide our patients and caregivers throughout the onboarding process of joining arenaflex. This role will require you to conduct virtual or in-person orientations.
* **Care Support Specialist I**: Guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
**Ideal Candidate**
We're looking for individuals who possess the following qualities:
* **Customer service skills**: Excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue.
* **Communication skills**: Excellent verbal and written communication skills and the ability to provide empathy and compassion to our patients and caregivers.
* **Soft skills**: Good listening skills, emotional intelligence, and the ability to work well in a team.
* **Problem-solving**: Ability to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
* **Time management**: Strong time management skills and the ability to prioritize tasks. Must be able to meet and exceed.
* **Technology**: Computer proficiency required; strong typing skills and the ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
* **Multitasking**: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our patients and caregivers through the process.
**Why Join arenaflex?**
* **Impact Lives**: You'll play a vital role in supporting individuals and their families in need.
* **Growth opportunities**: We offer a supportive environment for professional development and advancement.
* **Competitive benefits**: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities.
**Work Environment and Culture**
arenaflex is a place where your voice matters, your work has meaning, and your career can thrive. We're committed to creating an inclusive environment for all employees, celebrating diversity and promoting a culture of empathy, ownership, and positivity. Our office will be located in Phoenix, AZ, and we'll be opening up an office in Phoenix next year. This role will require you to come into our office weekly.
**Compensation and Benefits**
Base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors, including skill set, years of relevant experience, education, location, and licensure/certifications.
**How to Apply**
If you're passionate about helping others and building a rewarding career in healthcare, we encourage you to apply to our customer service talent pool. Please visit our website to review all current available job opportunities and apply to this role. We look forward to hearing from you!
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