Are you ready to embark on a journey of growth, learning, and self-discovery? Do you want to be part of a dynamic team that values diversity, inclusion, and employee well-being? Look no further than blithequark, where we're committed to creating a workplace that's as unique as you are.
As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers in a friendly, efficient, and professional manner. You'll be the one to make a difference in their lives, resolving issues, answering questions, and providing solutions that exceed their expectations.
**Why you'll love this role**
* Collaborate with customers to resolve issues, answer questions, and provide solutions that exceed their expectations
* Work in a fast-paced, dynamic environment that's always challenging and rewarding
* Develop your skills and knowledge in a supportive and inclusive team
* Enjoy a comprehensive benefits package, including medical, dental, vision, and 401(k) program
* Take advantage of our wellness programs, virtual doctor visits, and flexible spending accounts
* Work from home, enjoying the flexibility and comfort of your own space
**What you'll do**
As a Customer Service Representative at blithequark, you'll be responsible for:
* Handling customer inquiries, resolving issues, and providing solutions in a friendly and professional manner
* Issuing, reissuing, and refunding traveler tickets
* Booking, ticketing, and confirming flight reservations
* Rebooking travelers on oversold flights and during irregular operations
* Performing passenger registration and front seat tasks, including redressing oversold seat tasks and issuing upgrades
* Issuing vouchers and coordinating with vendors for traveler accommodations, meals, and transportation
* Performing passenger loading, including ticket lift and ticket lift/confirmation
* Working door scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line standards
* Working jetways/bridges for the purpose of boarding and deplaning passengers
* Making boarding and departure gate announcements
* Conveying domestic/international flight records
* Performing passenger service flight close-out procedures
* Accepting, checking, and labeling passengers' bags at destination points, full-service ticket counters, and five-star ticket counters
* Maintaining the schedule of the flight loading process
* Performing customer service hands-on training
* Processing and completing credit card transactions at stands in the ticket counter area and activation stations
* Assisting passengers with self-service booth registration and stand staff handling at ticket counters
* Managing lines at ticket counter stands and ticket counters
* Clearing/confirming international reports at booths in the ticket counter area and activation stations
* Accepting and activating passengers' self-labeled bags at activation stations
* Assisting customers requiring special assistance or in-station; assisting boarding, deplaning, and moving non-ambulatory passengers, special assistance passengers, as well as unaccompanied minors
* Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Having regular and predictable attendance on site, including fulfilling any required overtime requirements
* Answering and assisting during security and crisis situations
* Providing connecting passengers door information
* Providing quality customer service in a professional manner and according to American's standards
* Adhering to company policies, procedures, and performance standards
* Completing task-applicable training stages
* Complying with applicable laws (e.g. DOT, FAA, TSA)
* Utilizing various internal resources/frameworks, including during customer communications
* Wearing uniforms as required by company policy
**All you'll need for success**
* Bachelor's degree or equivalent experience
* Bilingual language skills required in certain areas
* Valid, substantial driver's license as required by local authorities
* Must meet FAA criminal record checks to qualify for unescorted access awards to airport security identification display areas (SIDA), if applicable
* Must be able to obtain suitable airport power or potentially US Customs security identifications, if relevant
* Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet company and security requirements
* Must be eligible to work in the U.S.
**Favored qualifications**
* Training and earlier professional experience
* Working knowledge of Sabre or other Traveler Service System
* Past face-to-face customer service experience
* Working in a high-speed environment
**What you'll get**
At blithequark, we're committed to providing our employees with a comprehensive benefits package, including:
* Medical, dental, vision, and 401(k) program
* Wellness programs, virtual doctor visits, and flexible spending accounts
* Comprehensive training and development opportunities
* Opportunities for career growth and advancement
* A supportive and inclusive work environment
* Recognition and rewards for outstanding performance
**Join the blithequark family**
At blithequark, we're passionate about creating a workplace that's as unique as you are. We believe in the importance of diversity, inclusion, and employee well-being, and we're committed to providing our employees with the tools, resources, and support they need to succeed.
If you're ready to embark on a journey of growth, learning, and self-discovery, we invite you to join our team. Apply now and take the first step towards a rewarding and challenging career at blithequark.
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