Experienced Customer Service and Technical Support Specialist for Custom Display Solutions

Welcome to blithequark

At blithequark, we are a leading manufacturer of custom displays for grocery and convenience stores across North America. With our headquarters in Fort Worth, Texas, we have spent the last 40 years building strong customer partnerships and delivering high-quality retail solutions. Our mission is not just about building displays, but about building trust with our customers. That's why customer service is at the heart of everything we do. We believe in fostering a culture of excellence, innovation, and customer satisfaction, and we are looking for a talented Customer Service & Technical Support Specialist to join our team.

Job Overview

As a Customer Service & Technical Support Specialist at blithequark, you will serve as a key point of contact between our customers and our internal teams. Your primary responsibility will be to manage orders, troubleshoot issues, and help keep projects moving while also diving into the technical side of our systems and data. You will be the face of our company, ensuring that our customers receive exceptional service and support from the initial contact to the final delivery.

Key Responsibilities

• Support customers with order status, product information, and post-sale service, ensuring timely and effective resolution of customer inquiries and concerns.
• Manage customer accounts and projects in our ERP system, maintaining accurate and up-to-date records and ensuring seamless communication with internal teams.
• Collaborate with Sales, Estimating, Engineering, and Production teams to ensure that customer needs are met and projects are delivered on time and to the required standard.
• Analyze and verify technical product specs and order details, identifying and resolving any discrepancies or issues that may arise.
• Create and maintain spreadsheets, databases, and reports, providing insights and data to inform business decisions and drive continuous improvement.
• Troubleshoot issues related to orders, shipping, or item setup, working with internal teams to resolve problems and prevent future occurrences.
• Ensure customer satisfaction from first contact to final delivery, building strong relationships and identifying opportunities to upsell or cross-sell our products and services.

Requirements and Qualifications

To be successful in this role, you will need to have a strong customer service or account coordination background, with a solid understanding of technical skills such as Excel, data entry, and ERP or CRM systems. You will be a strong communicator and problem solver, able to manage multiple priorities and stay calm under pressure. Experience in manufacturing, displays, or retail support is a plus, but not essential.

Essential Qualifications

• Strong customer service or account coordination background, with a proven track record of delivering exceptional customer experiences.
• Solid technical skills, including Excel, data entry, and working knowledge of ERP or CRM systems.
• Strong communication and problem-solving skills, with the ability to manage multiple priorities and stay calm under pressure.
• Ability to work collaboratively with internal teams, including Sales, Estimating, Engineering, and Production.
• Strong analytical and organizational skills, with attention to detail and ability to maintain accurate records.

Preferred Qualifications

• Experience in manufacturing, displays, or retail support, with a understanding of the industry and its challenges.
• Knowledge of ERP or CRM systems, with experience of managing customer accounts and projects.
• Strong data analysis skills, with ability to create and maintain spreadsheets, databases, and reports.
• Experience of working in a fast-paced environment, with ability to prioritize tasks and manage multiple projects simultaneously.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Customer focus: ability to understand and meet customer needs, delivering exceptional customer experiences and building strong relationships.
• Technical skills: solid understanding of technical skills such as Excel, data entry, and ERP or CRM systems.
• Communication skills: ability to communicate effectively with internal teams and customers, both verbally and in writing.
• Problem-solving skills: ability to analyze problems and identify solutions, working collaboratively with internal teams to resolve issues.
• Time management skills: ability to prioritize tasks and manage multiple projects simultaneously, meeting deadlines and delivering results.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We believe in providing opportunities for career advancement and professional development, and we offer a range of training and development programs to help you build your skills and knowledge. As a Customer Service & Technical Support Specialist, you will have the opportunity to work with a range of internal teams, developing your understanding of our business and identifying opportunities for growth and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of excellence, innovation, and customer satisfaction, and we are committed to creating a workplace where our employees feel valued, respected, and empowered to succeed. We offer a range of benefits and perks, including competitive salary and benefits packages, opportunities for career advancement and professional development, and a fun and dynamic work environment.

Compensation and Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks and benefits, including flexible working hours, remote work options, and a fun and dynamic work environment.

Conclusion

If you are a motivated and customer-focused individual with a strong technical background, we encourage you to apply for this exciting opportunity. As a Customer Service & Technical Support Specialist at blithequark, you will have the opportunity to work with a range of internal teams, developing your understanding of our business and identifying opportunities for growth and development. You will be part of a positive and supportive work environment, with a range of benefits and perks to support your career and personal goals. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark team!

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